Program Success & Operations Manager

Program Success & Ops Manager

📍 Location: Heredia, Costa Rica (Hybrid)

📅 Project duration: 6 Months (Potential Extension)

Are you a detail-oriented professional with a passion for program operations, event management, and stakeholder coordination? We are looking for a Program Success & Ops Manager to support global enablement and learning programs, ensuring seamless execution, participant engagement, and operational excellence.

Key Responsibilities

Program & Registration Management

• Manage program registrations, invitations, and participant communications.
• Maintain accurate program rosters and attendance records.
• Track learner onboarding progress and program milestones.
• Support shared mailbox and participant inquiries.
• Generate operational reports and program dashboards.

Learner Success & Reporting

• Monitor attendance and pre-work completion rates.
• Maintain accreditation and certification trackers.
• Prepare learner progress reports and insights.

Event & Logistics Coordination

• Coordinate training venues, meeting spaces, and facilities requests.
• Manage catering, event materials, and participant resources.
• Support planning and execution of networking and team events.
• Coordinate distribution of program merchandise and recognition items.

Webinar & Virtual Event Support

• Manage webinar setup, registrations, invitations, and communications.
• Provide live support for presenters and participants.
• Facilitate virtual event features such as breakout rooms, polls, and Q&A sessions.
• Produce post-event reporting and participation metrics.

Analytics & Survey Management

• Create and manage participant surveys.
• Monitor response rates and analyze feedback data.
• Support program performance reporting and ad hoc analytics requests.

Budget & Vendor Management

• Track program budgets and expenses.
• Manage purchase orders, invoices, and procurement activities.
• Coordinate vendor relationships and contract administration.

Required Qualifications

• 3+ years of experience in program operations, event management, or training coordination.
• Strong attention to detail and organizational skills.
• Advanced Microsoft Excel skills.
• Experience with event registration systems and learning management platforms.
• Excellent project management and multitasking abilities.
• Strong communication and stakeholder management skills.
• Fluent English communication skills.
• Ability to thrive in a fast-paced, global environment.

Preferred Qualifications

• Experience supporting sales enablement, learning, training, or professional development programs.
• Familiarity with AI-powered productivity tools.
• Experience working with globally distributed teams.

Why Join?

• Work with global stakeholders and cross-functional teams.
• Contribute to high-impact learning and enablement initiatives.
• Gain exposure to program management, analytics, events, and operations.
• Hybrid work environment with opportunities for growth and development.

📩 Interested candidates can apply or reach out directly with their updated resume.