Program Supervisor (9430)

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients.  In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. ​Terros Health and Lifewell have joined forces to provide extraordinary care by empowered people through exceptional outcomes.

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HOPE  ~  HEALTH  ~  HEALING

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Under supervision of Program leadership, the Program Supervisor plans, organizes, and directs the activities of the assigned Terros Health - Community Living Program/Flexcare Program location in providing clinical therapeutic services to an adult population composed of substance-using, SMI, dual-diagnosed and/or referred persons. The Program Supervisor is responsible for the overall performance of the assigned location and employees, to include performance management, training, scheduling/coverage, crisis management, client screenings/assessments and required documentation.

Full-Time Employed: 40 hours/week

M-F 8:30a - 5:30p

**Location:**Phoenix, AZ 85014

Additional Language Differential Pay Available

Full Benefits Package, including 401K

Generous PTO/Sick Time (4+ weeks in year 1)

Duties Include:

• Directs program functions; implements standards, policies, and procedures governing the performance of the program
• Revises services according to demonstrated client need and the program’s contractual requirements
• Develops and implements site-specific plans that support Terros Health's strategic plan
• Develops program goals and objectives
• Defines and recommends objectives at site and issues specific objectives to direct reports
• Refers to the Program Manager or Director on matters requiring clarification, interpretation, or exception to policy or budget, develops and implements plans for program staffing patterns and facilities
• Coordinates communication and collaborates with other components of the organization and outside agencies involved with the program
• Seeks mutual agreement on problems involving coordination
• Consults with all segments of management responsible for policy or action
• Keeps supervisor and employees informed as to program plans and progress
• Fosters strong community relations and maintains productive working relationships with neighbors, landlords, area professionals, and organizations to coordinate client services
• Collects and maintains quality improvement data and program performance measurements
• Generates and maintains medical, organization, and program records including conducting preliminary and followup audits
• Requests and receives information, and updates information/forms according to established formats and timelines
• Selects and maintains qualified employees in all assigned program positions
• Provides orientation and on-the-job training for direct reports
• Ensures that the duties, responsibilities, authority, accountability, and performance standards of all direct reports are defined and understood
• Identifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews as required

Benefits & Wellness:

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no-premium plan for employees and their families

• Multiple dental plan options, including orthodontic coverage

• Vision insurance

• Group life and disability insurance

• Pet insurance

• 401(k) plan with company match

• Interest-free medical line of credit

• Financial education, planning, and support resources

• Monetary company contribution toward eligible benefits

• Bilingual pay differential

• Generous Paid Time Off (PTO) – 3 weeks off in the first year

• Paid Sick Time

• 10 paid holidays annually

• Comprehensive wellness program featuring wellness challenges, activities, and prizes

• Employee Assistance Program (EAP) available to employees and their family members

• Trip Reduction Program

• Ongoing professional growth and career development opportunities, including:

  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

• Access to the Working Advantage® Employee Discount Program, with savings on:

  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

• Education/Experience:

  • High School Diploma or GED, as well as a combination of post-high school education in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six (6) years, OR
  • An associate’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling four (4) years, OR
  • A bachelor’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling two (2) year, OR
  • A master’s degree in the behavioral health field.

• A minimum of 1 year supervisor experience, preferred.

• Customer service skills, excellent oral and written communication skills.

• Ability to utilize critical thinking skills and work independently, with flexibility, and within prescribed deadlines.

• Proficiency with computer-based systems including electronic health records, Microsoft Outlook, and other Microsoft Office products.

• Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 4 years driving experience, and meet requirements of Terros Health’s driving policy

• Must have a valid Arizona Level One Fingerprint Clearance Card or apply for an Arizona Level One Fingerprint Clearance Card within 7 working days of assuming role.

• Must pass background check, TB test and other pre-employment screening.

• Must pass a typing assessment with a speed of at least 25 wpm.

Physical demand of this position is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.