Program Supervisor

Make a meaningful impact by supporting health insurance and medication access for Texans living with HIV. As a Program Supervisor , you will oversee daily operations, guide staff, improve processes, and ensure compliance with policies governing publicly funded health services.

Who You’ll Work With

• Join a state public health program that helps eligible Texans access health insurance, medications, and related services.
• Collaborate with program staff, eligibility workers, community agencies, enrollment specialists, and other partners.
• Work under limited supervision while exercising initiative and independent judgment.

Major Duties

• Supervise daily operations involving eligibility, insurance assistance, and medication access.
• Assign work, monitor performance, and support the development of program and seasonal staff.
• Coordinate employee training and provide guidance on policies, procedures, databases, and program updates.
• Develop and maintain training materials, program documents, policies, and standard operating procedures.
• Provide technical assistance to staff, community organizations, and partner agencies.
• Monitor program performance and implement quality assurance and process improvements.
• Ensure compliance with applicable laws, regulations, policies, and confidentiality requirements.
• Coordinate audit responses, required reports, and supporting documentation.
• Resolve eligibility, enrollment, medication-access, and service-delivery concerns.
• Evaluate program systems and business processes and recommend improvements.
• Lead special projects and support emergency eligibility and medication requests during disaster-response activities.
• Perform other related duties as assigned.

What We’re Looking For

• Knowledge of Medicaid, Medicare, the Affordable Care Act, and other publicly funded health-service programs.
• Understanding of HIV services, medication-access programs, and community resources.
• Experience with program operations, staff supervision, training, and process improvement.
• Knowledge of policy development, quality assurance, and regulatory compliance.
• Strong leadership, conflict-resolution, de-escalation, and problem-solving skills.
• Ability to manage multiple projects and time-sensitive priorities.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to work effectively with people from diverse backgrounds and handle confidential information appropriately.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and database-management systems.
• Ability to learn systems such as Genesys, TakeChargeTexas, Ramsell, Availity, and HMS.

Exciting Opportunity Details

• Schedule: Tuesday–Saturday, 9:00 a.m.–6:00 p.m, ASAP - February 28,2027
• Hours: 40 hours per week, with possible overtime during Open Enrollment.
• Work arrangement: This position works in the office daily.
• Location: Austin, TX.
• Alternate schedules or work locations may be required during disaster-response or Continuity of Operations activities.
• Pay: $44/hr

The Peak Performers Difference

• Comprehensive medical, dental, and vision insurance coverage is available beginning the first day of the month following 60 days of employment.
• Employees may participate in a 403(b) retirement plan.
• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement.
• Weekly pay through direct deposit.
• In business since 1994 with thousands of successful job placements.

All employment offers are contingent upon the successful completion of a pre-employment criminal background check in compliance with applicable federal, state, and local laws.

Applicants for employment with Peak Performers must possess work authorization that does not require visa sponsorship now or in the future.

Peak Performers is an equal opportunity employer and considers all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Custom Job ID: 27-TX-RC3092