Program Supervisor - FTP

This is an advanced professional position responsible for daily operation of the Forensic Residential Services program, supervision of direct service staff, and training and consultation. Reports to and functions under the direction, instruction, and supervision of the Program Manager.

ESSENTIAL RESPONSIBILITIES

• Plan, organize, and effectively present ideas and concepts to groups. Assimilate information/data from a variety of sources, analyze information, and recommend courses of action to be taken.
• Oversee and manage staff to ensure coverage, to minimize overtime, and to foster positive employee relations.
• Establish and maintain positive interpersonal relationships with community agencies and effectively communicate (verbally and in writing) with managers, patients, service providers, family members, and the general public.
• Knowledge of clinical symptomatology includes relevant DSM-V diagnoses and corresponding medical necessity criteria for services. Also maintain fundamental knowledge of managed care 3rd party payers.
• Read, analyze, and interpret clinical records, procedures, or governmental regulations to ensure compliance and quality patient care.
• Ensure timely completion of programmatic and agency-wide reports, monthly KPI's. Implement and monitor action plans for improvement when warranted.
• Management of material and financial resources. Administers fiscal operations, such as authorizing expenditures and overseeing the financial aspects of programs.

MINIMUM REQUIREMENTS

Master's degree in a human service discipline such as social work, psychology, rehabilitation counseling, etc., plus a minimum of 5 years of relevant postgraduate supervisory work experience in acute care and residential settings. LMHC or LCSW preferred. Must have a reliable source of transportation, valid driver's license, and automobile insurance if driving while on the job.

STANDARD OF PERFORMANCE

• Adhere to all applicable federal, state, local, and company standards for compliance, ethics, and policies related to the administration and delivery of agency services.
• Meet deadlines, requirements, and expectations as established by the supervisor, agency, and department. Provide oversight, auditing, and reporting as needed.
• Complete administrative tasks and data entry accurately and on time.
• Deliver exceptional customer service in all communications and interactions with staff and the public.
• Maintain confidentiality and remain calm under pressure.
• Assist staff by providing support in all areas of functional responsibility in a courteous and supportive manner.
• Exhibit servant leadership qualities and strive to exceed customer expectations.
• Utilize agency resources, systems, equipment, and processes effectively and efficiently.
• Continuously focus on cost-saving initiatives in all responsibilities and deliverables.
• Manage time effectively to avoid overtime and budgetary issues.

WORK ENVIRONMENT

General office, health care setting. Most work is completed while sitting at a desk using standard office equipment. Fast-paced team approach. Multi-tasking requiring above-average time management skills.

PHYSICAL DEMANDS

Abilities include reaching, bending, talking, sitting, carrying, standing, grasping, fine hand coordination, hearing, reading, writing, and staying calm under stress. Must be able to reach with hands and arms, climb stairs, maintain balance, stoop, kneel, crouch, or crawl. Vision abilities required include close-up, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 50 pounds alone. May be required to deliver standing presentations that involve speaking and listening to the audience.

JOB DESCRIPTION REVIEW AND ACKNOWLEDGEMENT:

I have read this job description and fully understand the requirements set therein, and I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time. I understand that this job description is not all-inclusive and that I will be responsible for performing other duties as assigned. I understand that this job description does not constitute an employment contract. I understand that Ibis Healthcare is an At-Will employer, that my employment may be terminated by the agency or by me, and that such termination may occur with or without cause or notice.

I have noted below any accommodation that is required to enable me to perform these duties. I have also noted below any job responsibilities or functions that I am unable to perform, with or without accommodation.