Program Supervisor -JW Boarding Home (HCBS AMH)

Position Title: HCBS‑AMH Supervisor
Reports To: Program Director / Clinical Director
Work Setting: Community‑based, residential, and administrative operations

Position Summary

The HCBS‑AMH Supervisor provides direct oversight of service delivery, staff performance, compliance, and participant care within the Home and Community‑Based Services Adult Mental Health (HCBS‑AMH) program. This role ensures that all rehabilitative, clinical, and support services meet HHSC standards, Medicaid requirements, and agency policies. The Supervisor leads staff, monitors documentation quality, supports crisis coordination, and maintains operational integrity across all service environments.

Essential Duties & Responsibilities Program Compliance & Quality Assurance

• Ensure all HCBS‑AMH services adhere to HHSC rules, Medicaid billing standards, and agency policies.
• Conduct routine audits of progress notes, IRPs, assessments, incident reports, and service delivery logs.
• Monitor timeliness and accuracy of documentation in CMBHS, ensuring “Closed Complete” compliance.
• Support preparation for State audits, quality reviews, and internal compliance evaluations.
• Identify compliance gaps and implement corrective action plans.

Staff Supervision & Leadership

• Provide supervision to CPST Providers, Skills Trainers, RSPS/MHPS, Caregivers, and other assigned staff.
• Conduct regular supervision meetings, coaching sessions, and performance evaluations.
• Ensure staff competency in required modalities (CBT, DBT, MI, SFBT, Psychoeducation, etc.).
• Oversee onboarding, training, and ongoing professional development.
• Address performance concerns through structured corrective action when needed.

Participant Care & Clinical Oversight

• Ensure participants receive individualized, recovery‑oriented services aligned with IRP goals.
• Review and approve IRPs, updates, and service plans in accordance with program standards.
• Support staff in crisis response, de‑escalation, and coordination with crisis teams.
• Monitor participant engagement, safety, and progress across home and community settings.
• Facilitate interdisciplinary collaboration with hospitals, courts, LMHAs, and external providers.

Operational & Administrative Management

• Oversee scheduling, caseload distribution, and service delivery workflows.
• Maintain accurate communication with leadership, staff, and external partners.
• Ensure proper documentation of incidents, grievances, and service interruptions.
• Support coordination of housing, residential placements, and community integration activities.
• Uphold confidentiality and ethical standards in all interactions.

Qualifications & Requirements

• Bachelor’s or Master’s degree in Social Work, Psychology, Counseling, or related field (preferred).
• QMHP‑CS eligibility required; LPC, LCSW, LMFT, or LCDC preferred.
• Minimum 2 years of behavioral health experience, preferably in community‑based or residential programs.
• Experience with HCBS‑AMH, Medicaid documentation, or CMBHS strongly preferred.
• Demonstrated ability to supervise multidisciplinary staff and maintain compliance with HHSC standards.
• Strong organizational, communication, and leadership skills.
• Must pass fingerprint‑based background checks and HHSC registry screenings.
• Valid driver’s license and ability to travel to participant homes as needed.

Working Conditions

• Community‑based and residential settings.
• Requires flexibility, including occasional evenings or weekends.
• Travel to multiple program sites and participant homes.
• May include on‑call responsibilities depending on agency structure.

Pay: $20.00 - $25.00 per hour

Work Location: In person