Program Supervisor, Patient Services

Program Supervisor, Patient Services

Cebu Comprehensive Cleft Care Center of Excellence | Patient Services

Reports To: Center Senior Manager, Cebu COE (CSM)

Work Location: Cebu Comprehensive Cleft Care Center of Excellence (COE), Cebu City, with regular field work across Cebu and nearby provinces

Employment Type: Regular Full-Time

POSITION OVERVIEW

The Program Supervisor, Patient Services leads the team that finds, supports, and cares for cleft patients at Operation Smile Philippines' Cebu Comprehensive Cleft Care Center of Excellence. The role makes sure patients across Cebu and nearby provinces are reached, screened, and scheduled for surgery and comprehensive care, and supervises the patient coordinators and program staff who make that happen.

This role is suited to someone who has led a team in community health, social services, or NGO work, and who is energized by building relationships with communities and partners.

KEY RESPONSIBILITIES

Patient Recruitment

• Plan and lead patient recruitment across Cebu and nearby provinces, including community outreach, screening, and referrals.
• Make sure enough patients are ready for each surgical and comprehensive care schedule.
• Build working relationships with local government units, NGOs, hospitals, and community health workers.

Patient Services

• Oversee patient flow and patient experience from screening through surgery, discharge, and follow-up.
• Coordinate comprehensive care services, including nutrition, psychosocial support, speech, and dental care.
• Solve day-to-day operational problems and keep patient care safe, organized, and dignified.

Team Leadership

• Supervise and coach a team of patient coordinators and program staff.
• Assign work, set schedules, and support each team member's performance and growth.

Reporting

• Track recruitment and patient data and prepare regular reports for Center leadership.
• Monitor team expenses and documentation against approved budgets.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Social Work, Public Health, Healthcare Administration, Development Studies, or a related field.
• Minimum of three (3) years of experience in healthcare operations, NGO service delivery, community engagement, or patient services, including at least one (1) year in a supervisory or team lead role.
• Experience running community outreach or patient recruitment programs.
• Registered Social Worker (RSW) with valid PRC license is an advantage.
• Strong written and verbal communication skills in English and Filipino; Cebuano/Bisaya is a strong advantage.
• Proficient in MS Office Suite (Excel, Word, PowerPoint) and comfortable working with patient data.
• Willingness to do regular field work across Cebu and nearby provinces.

CORE COMPETENCIES

• Team Supervision and Coaching
• Patient Recruitment and Stakeholder Engagement
• Systems Thinking and Operational Coordination
• Planning and Execution Against Targets
• Communication and Reporting
• Compassionate, Patient-Centered Service
• Alignment with Operation Smile's Mission, Values, and Child Safeguarding Standards