Program Support Coordinator

About the Role

We are looking for an organized and student-focused Academic Operations & Student Support Coordinator to support our Program Coordination team.

The main purpose of this role is to manage routine academic operations and student technical support so that Program Coordinators can focus more on student progress, academic monitoring and early intervention.

Key Responsibilities

• Open and close student courses according to the approved schedule.
• Maintain accurate course and student records.
• Track upcoming course openings and complete them on time.
• Support students with Learning Portal, login, account and course-access issues.
• Help students with basic technical problems by phone and email.
• Escalate unresolved technical issues to Head Office or the appropriate support team.
• Follow up on outstanding technical cases until they are resolved.
• Answer routine student questions related to course access and system use.
• Maintain trackers and records of completed and pending tasks.
• Support the Program Coordination team with general academic administrative duties.

Qualifications

• College diploma, university degree or relevant work experience.
• Strong computer and Microsoft Office skills.
• Comfortable working with online systems and Learning Portals.
• Strong organization and attention to detail.
• Good written and verbal communication skills.
• Patient and professional when supporting students.
• Able to manage multiple tasks and meet deadlines.
• Previous experience in education, administration, customer service or technical support is an asset.

What We Are Looking For

We are looking for someone who is:

• Organized and reliable.
• Comfortable with technology.
• Good at solving basic problems.
• Able to follow schedules and processes.
• Proactive and able to work independently.
• Comfortable speaking with and supporting students.

This is a fixed-term contract position with the possibility of renewal based on performance and business needs.

Pay: $18.00-$20.00 per hour

Benefits:

• On-site parking

Application question(s):

• This role involves completing scheduled course openings while also helping students with basic technical issues such as login problems, browser/cache issues, or accessing their study portal. If several students contact you for help while you also have scheduled course openings due that day, how would you organize and handle the situation?

Work Location: In person