Program Support Officer | APS 5

I am working with a Federal Government organisation to find an APS 5 Project Support Officer. 

This is an initial contract until 30 June 2027 with the possibility of a long-term extension. This is a perfect opportunity to secure a role before Christmas! 

You'll be working as part of the team that supports the delivery of a national workforce learning program, helping learners access and complete mandatory training and assessment requirements. The team manages learning systems, provides support and advice to learners and stakeholders, maintains training records, and contributes to projects that improve learning processes and systems.

In this role, you'll be required to:

• Provide day-to-day support for learner assessments and training pathway enquiries using established procedures.
• Review and process assessment activities submitted through the online Learning Management System (LMS), maintain accurate records, and update learner files.
• Respond to learner and stakeholder enquiries regarding assessments, training requirements, and learning pathways.
• Check training completion records and advise prospective participants on their eligibility and progress.
• Perform LMS administration tasks, including user account management, data quality checks, user support, and continuous process improvements.
• Support the delivery of LMS projects, including testing, stakeholder engagement, documentation, system implementation, and change activities.
• Assist in achieving team objectives by contributing to both daily operations and longer-term workforce learning initiatives.
• Build and maintain effective relationships with internal and external stakeholders to provide advice and support on learning and assessment matters.
• Undertake other duties as required, ensuring compliance with governance, privacy, and information management requirements.

In order to have your application considered, you must:

• Have experience working in a project / administrative support position previously within Federal Government
• Have a current baseline security clearance (your clearance does not need to be currently sponsored to have your application sponsored - this organisation will sponsor you upon successfully securing the role)
• Be available to commence early November

Please apply now to have your application considered!

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