Program Support Specialist

Expect Success at Bridgeway!

We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike.

We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive.

At Bridgeway, Everyone Learns and Grows together.

We give you our best, so you can unleash your full potential.

Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future.

Why you should apply: As a Program Support Specialist you willjoin an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive.

Department: PACT 6

Salary: $42,000-$47,000

Location: 515 Church Street, Suite 2, Bound Brook, NJ

Work hours: Monday-Friday 9:00am-5:00pm

Position Overview: Provides program support and facilitates communication among the PACT team members and people served by PACT. Often serves as the initial point of contact for persons served or other providers calling or visiting the office. As a member of the PACT team, performs general program support functions and clerical duties as assigned with the program.

Essential Job Functions/Responsibilities:

Team Support:

• Ensures a friendly, wellness and recovery-oriented office environment, and rapid response when meeting and greeting persons served, family members and stakeholders who visit the office. Creates a welcoming, trauma-informed customer service environment in the office.
• Participates in team meetings as assigned, including individual and team supervision. Actively seeks out monthly supervision from supervisor.
• Provides clerical and administrative support to the team to ensure effective and efficient use of the team members time and resources

Data Entry and Reporting:

• Enters all billing information in accordance with agency timeline
• Enters all statistical data collection and prepares monthly and quarterly reports in accordance with agency timeline
• Monitoring and reporting of documentation compliance

Billing:

• Monthly verification of insurance eligibility for individuals and reporting changes to billing supervisor/team leader
• Daily tracking and reporting of units of service, and billing through NJMHAPPS

Coordination of all aspects of health and safety:

• Inspection of all Agency vehicles (repairs/routine maintenance/inspections)
• Conducts and documents all required inspections and drills outlined in Health and Safety Policies (see policy 6004-A)
• Compliance with internal/external policies, regulations, laws and high ethical standards

Coordinates routine administrative program activities:

• Management of charts in electronic health record
• Appointments and meetings for staff and maintains calendar as assigned
• Attends team meetings and in-service trainings as assigned

Maintains:

• Management of information and distributes to the other team members
• Confidentiality of mental health program information, records, etc.
• Staff attendance records and coordinates staff requests for time off as assigned
• Program’s supply inventory, prepares vouchers for payment and assists with electronic purchasing per agency protocol

Decision Making/Customer Service/Communication:

• On a regular and continuous basis, exercises sound judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service
• Answering, screening and routing telephone calls including routine and crisis calls from people served by PACT
• Prepares and answers routine team correspondence
• Exchanges non-routine information using tact and persuasion as appropriate, requiring excellent verbal and written communication skills
• Willing to learn and competently utilize all current and future computer applications and technology as related to the position to include operation of agency computers, smart phones, phone systems, email platforms, electronic calendars, electronic training modules, electronic health records and electronic data systems used by the agency.

Requirements:

Education/Certification:

• High School Graduate or equivalent required. Associates Degree or Graduate of Administrative Assistant School Program preferred
• Speak, read and write English (also Spanish speaking preferred)

Experience:

• Experience in a technical administrative position in which use of electronic data platforms, electronic data collection, data tracking, data base management, billing processing, and supply management were integral aspects of the position is strongly preferred.

Driver’s License, Vehicle:

• Valid driver’s license required
• No more than one moving violation within the past 12 months
• Vehicle required

EXCELLENT BENEFITS:

• Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAP
• Eligible for medical benefits after 30 days of employment
• Flexible work schedules, clinical training series, leadership development program
• 10 paid holidays (an 11th after 2 years of employment), generous vacation and sick time

#HP

Bridgeway Behavioral Health Services was founded on a strong desire to fight disparity and injustice alongside people living with behavioral health conditions. We are dedicated to providing a multicultural workplace where everyone feels a sense of purpose and belonging. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender, marital status, military or veteran status, disability, age, religion, or any other classification protected by law.