Program Support Specialist

Job Summary
Case Managers will provide individualized support and case management services to young adults (ages 18–24) residing in the Transitional Housing Program. Young adults enrolled in the program have been unhoused or unstably housed. This position focuses on helping participants identify and achieve goals related to housing stability, education, employment, and overall well-being. Case Managers will maintain a strengths-based, trauma-informed approach and work collaboratively with program staff and community partners to ensure holistic support for each participant. The program is looking to hire 1 part time case manager to work 2nd shift Saturday and Sunday (3p-11p) and a per diem to fill in where necessary.

Responsibilities:

• Develop and maintain individualized service plans in collaboration with program participants.
• Conduct regular one-on-one meetings to monitor progress toward goals and provide ongoing support.
• Connect residents with community resources related to housing, education, employment, mental health, and healthcare.
• Support participants in developing life skills, such as budgeting, job readiness, and conflict resolution.
• Contribute to a safe, inclusive, and respectful environment within the housing program.
• Collaborate with residential and outreach staff to ensure coordinated, consistent support across all program components.
• Participate in case conferences, team meetings, and training sessions.
• Maintain accurate and timely documentation in the Homeless Management Information System (HMIS) and internal databases.

Experience

• Experience working with at-risk youth, young adults, or individuals experiencing homelessness.
• Understanding of trauma-informed care, harm reduction, and positive youth development.
• Strong communication, organization, and relationship-building skills.
• Ability to work independently and collaboratively within a team.
• Flexibility to work occasional evenings or weekends as needed.
• Knowledge of local housing and social service systems.
• Experience using HMIS or other case management databases

Job Types: Full-time, Part-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid time off

Application Question(s):

• Do you have experience working with young adults ages 18-22?
• Are you interested in the part time (Sa/Su) or per diem?

Experience:

• Case management: 1 year (Preferred)
• working with individuals that are unhoused: 1 year (Preferred)

Ability to Commute:

• Meriden, CT 06451 (Preferred)

Work Location: In person