Program Support Worker

Job Overview

Join Creating Alternatives as a Program Support Worker supporting adults with diverse abilities. Working with Program Facilitators and the care team, you will provide personal care and help participants take part in day programs and community activities with dignity, choice and independence.

Responsibilities

• Assist with toileting, hygiene and dressing, respecting consent, dignity and privacy.
• Support Program Facilitators with activities, adapting participation to individual support plans and goals.
• Provide medication support after required training and competency assessment, following policies and participant-specific protocols.
• Share relevant care information through approved channels, in coordination with the Program Supervisor and Care Coordinator.
• Assist with mobility and transfers using approved equipment and participant-specific support plans.
• Follow health, safety and emergency procedures; report hazards, incidents and changes in participant needs.
• Encourage independence, communication, decision-making and daily living skills.

PROGRAM SUPPORT AND SITE SAFETY

• Follow infection prevention and control procedures, including hand hygiene, protective equipment, cleaning and disinfecting.
• Help maintain safe, clean program spaces and equipment; report concerns and supply shortages.
• Use respectful behaviour support and de-escalation strategies consistent with individual plans and training.
• Provide individual or group support during community outings, following supervision, accessibility and safety procedures.

ADMINISTRATION

• Complete accurate care notes, medication records, incident reports, program statistics and assigned infection control records.
• Participate in required training, team meetings and professional development.
• Maintain assigned care supplies and inventory.

CORE COMPETENCIES

• Build respectful relationships and communicate clearly with participants, families, colleagues and community partners.
• Use sound judgment and problem-solving; recognize when to seek assistance.
• Demonstrate flexibility, initiative and teamwork while maintaining confidentiality and professional boundaries.

QUALIFICATIONS

• Personal Support Worker certificate from a recognized training program is required.
• Experience supporting adults with diverse abilities, autism, mental health needs or individualized behaviour support needs is preferred. Relevant placements will be considered.
• Satisfactory vulnerable sector check required before starting employment, in accordance with organizational policy.
• Current Standard First Aid and CPR certification required, or obtained during onboarding before independent participant support.
• Ability to provide personal care and assist with mobility and transfers safely, with required equipment, training and accommodation where needed.
• Willingness to complete required medication, infection prevention, safe transfer and participant-specific training.

Pay: $17.91-$22.50 per hour

Expected hours: 37.5 per week

Work Location: In person