Programme Administrator

About the role

The Programme Administrator plays an important supporting role in ensuring Whenua Iti Outdoors (WIO) has the day-to-day programme administration, information management and customer service support required to deliver high-quality, safe and impactful programmes. The role provides administrative support across all WIO programmes including primary, secondary, holiday, community, international and professional programmes. The role works closely with, and under the direction of, the Education Manager and the Programme Coordination team, supporting bookings, enrolments, CRM and database administration, and related programme coordination. The role will provide administrative support to other key organisation functions including funding, finance, operations and marketing as required.

Key responsibilities

• Process programme bookings, enrolment forms and related paperwork accurately and within required timeframes
• Administer resource bookings, site use and other support tasks accurately and on time
• Collect, record and file programme evaluation forms, attendance registers and related documentation correctly
• Keep programme coordination systems and shared schedules accurate and up to date to support planning and resourcing
• Complete administrative tasks that support programme funding, accountability and reporting requirements accurately and on time
• Enter, update and maintain CRM, student, booking and enrolment records accurately and promptly
• File, store and retrieve programme-related documents and records in line with organisational systems
• Regularly check information to identify and correct gaps, errors or duplication
• Answer general programme enquiries, action or refer them promptly and professionally
• Provide clear, accurate and timely information and support to stakeholders in a manner that reflects WIO's values

About you

• Strong administration and support experience, preferably in an education, community or service-based setting
• Excellent administrative, organisation and record-keeping skills
• Experience working with CRM, database or student management systems
• Good IT skills and a willingness to learn new systems
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and adapt to a changing and dynamic environment
• Strong attention to detail and commitment to accuracy
• Ability to work well under time pressure while maintaining professionalism and care
• Understanding of confidentiality, privacy and sensitive information management
• Commitment to Te Tiriti o Waitangi and bicultural practice

About us

Whenua Iti Outdoors (WIO) delivers life-changing experiences through outdoor and experiential learning, connecting people with nature, culture, and community. For over four decades, WIO has empowered individuals and groups through innovative programmes that build confidence, resilience, and a sense of belonging.

What We Offer

• A fixed-term, full-time role within a values-driven organisation.

• The opportunity to support programmes that make a real difference in the lives of young people and communities.

• A supportive, collaborative, and mission-led workplace culture.

Location: Motueka
Fixed Term: 1 year, Full-time (1.0 FTE)
Reports to: Education Manager

Applications close Wednesday 7th October, 9am. Please submit your cover letter and CV, including details of at least two referees, formatted as a single PDF.