Programme Administrator

The University of Surrey are recruiting a Programme Administrator.

The post holder will provide professional administrative support for the Academic Administration Team supporting students and academic staff.

The post holder will be flexible and be able to maintain good working relationships across the University, including academic and professional services staff based within Faculties and within the CSO, such as the Exams and Graduation Team and Student Scheduling based within the Student and Academic Administration Department.

The post holder will be responsible for a variety of tasks and processes to support the student life cycle. The role holder will demonstrate a commitment to our shared vision and service standards.

£15.27 per hour.

£1.84 per hour holiday pay.

36 hours per week Monday to Friday.

This is a temporary role to start as soon as possible for 3 months.

Duties and responsibilities

1. To receive and process student enquiries and provide a customer facing administration service in delivering activities relating to students and staff within the University. This may include resolving issues at source or referring enquiries to other departments in the Student and Academic Administration Department.

2. To build and maintain effective working relationships with academic staff within the University and colleagues from the wider CSO Directorate.

3. To provide support to key (minute-taking, sending invitations, following up on actions) groups and committees, such as Boards of Studies and Board of Examiners.

4. To acquire and maintain a sound understanding of the student records system (SITS), and other resources as necessary (eg, OneSurrey query management), updating records and accessing information to advise students and staff.

5. To apply current processes and procedures, as directed by the Programme Manager/Coordinator and in line with University regulations and policy.

6. To undertake core administrative tasks, such as the allocation of students to tutorial groups, recording module switches and coursework drop-box set-up.

7. To undertake assessment related tasks, such as mark processing, extenuating circumstance processing, and mark release.

8. To support key student events, such as welcome week and inductions, open days, invigilation, and graduation. As directed by the Programme Manager/Coordinator, work in other areas within the Student and Academic Administration Department, either a temporary or permanent basis if necessary to meet the business needs.

Skills and experience

Essential

Excellent IT skills, particularly in MS Office packages, and familiarity with databases.

Accuracy and attention to detail.

Desirable

Customer Care experience or training.

Experience of the Higher Education Sector.

Basic awareness of the activities of the University.

Location
University of Surrey

Pay: £15.27 per hour

Expected hours: 36.0 per week

Work Location: In person