Programme & Operations Executive

About the role

The Programme & Operations Consultant is responsible for managing the day-to-day operations of workforce development programmes, career guidance initiatives, workforce consultancy projects and government-funded programmes. The role ensures smooth programme delivery, operational excellence, stakeholder coordination and compliance with funding requirements while driving continuous process improvements through standardisation, digitalisation and AI-enabled solutions. The incumbent will work closely with internal teams, government agencies, programme partners, employers and consultants to coordinate projects, support workforce transformation initiatives and strengthen organisational capability.

Key responsibilities

• Manage the end-to-end operations of workforce development programmes, career guidance programmes, workforce consultancy projects and government-funded initiatives.
• Coordinate programme schedules, participant registrations, communications, logistics and administrative activities to ensure smooth programme delivery.
• Ensure timely submission of programme reports, funding documentation and compliance requirements.
• Maintain accurate programme records, databases and operational documentation.
• Monitor programme timelines, deliverables and operational performance to ensure successful execution.
• Review and improve operational workflows to enhance efficiency, productivity and service quality.
• Develop, review and maintain Standard Operating Procedures (SOPs), templates and operational documentation.
• Identify opportunities to leverage AI, automation and digital solutions to streamline administrative processes and improve operational effectiveness.
• Recommend and implement process improvements to strengthen programme delivery and internal operations.
• Support management reporting, business planning and other ad-hoc operational or strategic initiatives.