Programme Coordinator

Role Overview

We are looking for a proactive and organised Programme Coordinator to support the delivery of our corporate health and wellness programmes.

The initial focus of this role will be to coordinate a weight management and wellness programme for clients, ensuring that participants are successfully onboarded, appropriately followed up, and supported throughout their programme journey.

The Programme Coordinator will act as an important link between participants, our clinical / programme team, and the client’s programme representatives, helping to ensure a smooth participant experience while keeping programme operations, documentation, engagement and reporting on track.

As we expand our corporate wellness offering to other organisations, this role will progressively support the implementation and coordination of additional client programmes.

During the initial phase, the role will also provide administrative and operational support for department activities.

Key Responsibilities

1.      Participant Onboarding & Coordination

• Coordinate the end-to-end onboarding of employees referred or enrolled into the wellness programme.
• Contact participants to explain programme processes, appointments and next steps.
• Assist participants with registration, scheduling, forms and other administrative requirements.
• Coordinate appointments with doctors, coaches and other members of the care team where required.
• Maintain accurate participant records and programme status.
• Ensure participants progress smoothly through the different stages of the programme.

2.      Participant Follow-up & Engagement

• Conduct regular administrative follow-ups with participants through approved communication channels.
• Send appointment reminders and follow up on missed appointments or outstanding programme activities.
• Encourage participants to remain engaged with the programme and complete required follow-ups.
• Identify participants who may be disengaging or experiencing operational difficulties and escalate appropriately to the programme or clinical team.
• Track participant engagement, attendance and programme completion.

This is primarily a programme coordination and engagement role.

Medical advice and clinical decisions will remain with the appropriate healthcare professionals.

3.      Client Coordination

• Serve as a day-to-day operational point of contact for the client programme representatives.
• Coordinate participant onboarding, programme schedules and operational matters with clients’ employees.
• Provide regular programme updates and respond to operational queries.
• Coordinate programme communications, activities and deliverables.
• Support preparation of programme reports, participation statistics and other agreed reporting requirements.
• Escalate issues or risks to the Programme Lead promptly.

4. Programme Operations & Reporting

• Maintain programme trackers covering enrolment, appointments, attendance, follow-ups, engagement and completion.
• Monitor programme utilisation and participant progress from an operational perspective.
• Prepare periodic programme summaries and reports for internal stakeholders and clients.
• Support collection and organisation of programme outcome data, participant feedback and satisfaction surveys.
• Help identify operational gaps and opportunities to improve participant experience and programme efficiency.
• Maintain appropriate documentation and confidentiality when handling participant information.

5. Corporate Wellness Programme Development

As the programme expands, the Programme Coordinator will support the rollout of similar programmes to other corporate clients by:

• Supporting onboarding of new corporate clients.
• Setting up programme workflows, trackers and communication processes.
• Coordinating programme launches and employee enrolment.
• Supporting client engagement and ongoing account/programme administration.
• Documenting processes and developing standard operating procedures and templates.
• Sharing lessons from existing programmes to improve future programme implementation.

6.      Department Administrative Support

During periods of lower programme activity, support the broader on the team with administrative and operational activities, including:

• Appointment and schedule coordination.
• Participant/client communications.
• Data entry and maintenance of programme records.
• Preparation of simple reports and trackers.
• Coordination of programme materials and documentation.
• General administrative and operational support for department initiatives.

Key Performance Indicators for the programme

Performance may be measured through areas such as:

• Successful and timely participant onboarding.
• Participant attendance and programme engagement.
• Follow-up completion rates.
• Accuracy and completeness of programme records.
• Timeliness of client reporting and deliverables.
• Participant and client satisfaction.
• Resolution and escalation of operational issues.
• Successful implementation of programmes for additional corporate clients.

Preferred Attributes

• People-oriented – enjoys interacting with and supporting participants.

• Proactive – follows through without requiring constant supervision.

• Organised – able to keep track of many participants and programme activities simultaneously.

• Empathetic but persistent – able to encourage participants without being overly forceful.

• Operationally minded – notices gaps and looks for ways to improve processes.

• Comfortable with ambiguity – willing to help build processes as the programme grows.

• Growth-oriented – interested in developing from programme coordination into broader programme or client management responsibilities.

• Attained at least Diploma and / or higher.

• At least 1 year of relevant experience will be an advantage

• Entry level candidates will be considered for this role

Only shortlisted candidates will be notified.