Programme Coordinator (Community Care)

Overview

The position will support and execute clinical operations for community-oriented aspects of the institute signature programmes. This role also supports events management and execution, daily operations and administrative functions. The position requires a fast-learning individual capable of detailed execution of tasks, a keen eye for continuous process improvement, and effective communication with stakeholders, including patients.

Job Responsibilities

• Administrative support of departments’ work in development of integrated care models with a focus on transitional, pre-, and post-hospital workflows, to improve patient outcomes

• Operationalise projects that enhance care integration with partners in the community.

• Conduct selected programmes in the community, including mobility exercise programmes and health education programmes.

• Support and run occasional community-oriented events.

• Support the engagement and collaboration with healthcare partners in the community.

• Perform data collection through administering surveys and data collation for department programmes, where needed.

• Service counselling via phone calls to patients/caregivers suitable for enrolment.

• Capturing of service charges and bill generation

• Managing the reports required for audit purposes

• Ensure efficient service delivery and positive patient experience

• Perform secretariat work for meetings and projects

• Supported related office administrative matters including budget, finance, procurement and inventory management

• Support the maintaining records, legal contracts and department data

• Other relevant work as assigned by the supervisor

Job Requirement

• Diploma in any discipline with 2 years of experience working in large organisations, particularly in administration, innovation projects or healthcare operations.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

• Prior experience in using EPIC and SAP will be an advantage

• Understands the importance of teamwork and communication with team members

• Able to work in a fast-paced environment

• Able to work independently

• Ability to work weekends or outside office hours on the occasion is required.

• Ability to work off-site in the community on the occasion is required.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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