Programme Delivery Officer

OrganisationalOverview:

Come Out Of Hiding (COOH) is a Christian, community-rooted organisation (serving communities of same faith, all faiths and no faith) committed to nurturing, equipping and empowering young people and families from underserved communities. Our work focuses on wellbeing, employability, leadership development and community engagement, underpinned by strong safeguarding practice and Christian values.

Position Overview:

The Programme Delivery Officer is responsible for delivering high-quality, engaging and safe sessions across COOH’s programmes, supporting children, young people, adults and families from underserved communities. Building on the current emphasis on session delivery, relationship-building and safeguarding, this updated role combines frontline programme delivery with community engagement, networking and external representation.

The Programme Delivery Officer provides dependable, hands-on delivery across COOH's community, youth, family, wellbeing, employability, food-support and hospital inreach programmes. The post combines direct facilitation with preparation, safeguarding, participant support and timely programme reporting.

We are looking for someone with strong experience in youth, adults, family, safeguarding, or community-based programme delivery who is confident working directly with a wide range of participants and able to build positive relationships with families, community members, partners and stakeholders.

The post-holder will play an active role in delivering sessions, supporting wellbeing and participation, maintaining professional standards, and representing COOH positively at partner meetings, community events and networking opportunities as the organisation continues to grow its reach and partnerships.

Availability is required for Tuesday evenings, Thursdays and Saturdays. During the school holiday period extended, all-day and evening delivery on Thursdays and Fridays. COOH will issue the rota in advance. Contracted hours may be reallocated across the week; any hours above 15 must be authorised in advance and will be paid. Part-time fixed-term employment from October to December 2026, initially for three months. Any extension is subject to continued funding, satisfactory performance and organisational need; it is not guaranteed.

Key responsibilities

Programme preparation and delivery

• Prepare and facilitate engaging, age-appropriate and inclusive sessions in line with agreed plans, funded outputs and participant needs.
• Set up and close down venues, equipment, refreshments, activity materials and digital resources safely and on time.
• Welcome participants, explain activities clearly and create an environment in which people feel known, respected and able to participate.
• Adapt delivery appropriately for different ages, abilities, cultural backgrounds and support needs while remaining within the role's competence and approved programme plan.
• Support trips, employer visits, community events, holiday activities, food provision and practical wellbeing activities as rostered.

Safeguarding health and safety

• Follow COOH's safeguarding, child-protection, adults-at-risk, Prevent, lone-working, health-and-safety and incident-reporting procedures at all times.
• Maintain the minimum two-team-member requirement for sessions and never accept sole responsibility where the approved staffing level or ratio is not met.
• Recognise concerns, respond calmly to disclosures, record facts accurately and report immediately to the Designated Safeguarding Lead or session supervisor.
• Complete dynamic risk checks and follow approved risk assessments, consent arrangements, emergency procedures and venue requirements.
• Work within professional boundaries and do not provide clinical, therapeutic, legal, benefits or energy advice beyond approved training and referral guidance.

Participant support and partnerships

• Build positive and boundaried relationships with children, young people, parents, carers, adults, service users and community partners.
• Support registrations, attendance, warm referrals and signposting using approved COOH pathways and resources.
• Communicate respectfully with venues, schools, hospitals, housing partners, employers and other delivery partners when authorised.
• Support participant voice through feedback forms, conversations, forums and co-design activities without pressuring anyone to disclose personal information.

Administration monitoring and teamwork

• Complete registers, session reports, incident records, outcome information and handovers accurately within the required deadlines, normally within 24 hours of delivery.
• Contribute to funder monitoring by recording attendance, participation, referrals, feedback, case-study consent and agreed programme outcomes.
• Attend Tuesday online planning, training, supervision and team meetings and contribute constructively to continuous improvement.
• Use COOH accounts, devices and systems responsibly and protect personal information in line with UK GDPR, confidentiality and records-retention requirements.
• Complete planning, preparation, reporting, training, meetings and supervision within allocated paid hours. Additional hours must not be worked or claimed unless approved in advance.
• Support volunteers, interns and sessional colleagues with agreed session tasks while escalating performance, conduct or safeguarding concerns to the responsible manager.

Person Specification

Essential

• Practical experience supporting or delivering activities for children, young people, adults, families or communities.
• Confidence facilitating groups and responding constructively to different communication, behaviour and support needs.
• Strong safeguarding awareness, professional boundaries and willingness to follow escalation procedures.
• Reliable availability for the stated Tuesday, Thursday and Saturday pattern and the required school-holiday timetable.
• Clear written and verbal communication, accurate record keeping and basic competence with Microsoft 365 or similar systems.
• Ability to travel between COOH and partner venues across South East London and to work occasional evenings and extended holiday days.
• Commitment to equality, inclusion, confidentiality, teamwork and COOH's community-rooted ethos.

Desirable

• Level 2 or above qualification in youth work, childcare, education, community development, mental health, counselling, public health or a related field.
• Experience of hospital or mental-health settings, employability or mentoring, food programmes, energy support or funded community delivery.
• Current First Aid, Food Safety, Safeguarding Children and Adults Level 2, Prevent or relevant NHS learning certificates.
• Experience collecting participant feedback and contributing to outcome or funder reports.

Safeguarding and safer recruitment

COOH is committed to safeguarding children, young people and adults at risk. Appointment is subject to satisfactory references, identity and right-to-work checks, and an Enhanced DBS check and barred-list check where the duties are legally eligible. The successful candidate must complete and maintain the safeguarding, Prevent, data-protection, health-and-safety and programme-specific training required for the role.

Equality inclusion and organisational ethos

COOH is a Christian-inspired and inclusive Community Interest Company serving people of all faiths and none. The post-holder must work respectfully with diverse communities and uphold COOH's commitment to dignity, fairness, accessibility and non-discrimination. Reasonable adjustments will be considered throughout recruitment and employment.

Benefits

• Generous annual leave: 25 days’ annual leave per year, pro rata for part-time and fixed-term employees, plus COOH office closures over Christmas and New Year and an additional day off for your birthday.
• Workplace Pension Scheme: Access to COOH’s pension scheme, subject to statutory eligibility and auto-enrolment requirements.
• Learning & Development: Dedicated paid time for weekly learning, with support for relevant training and professional development, including access to COOH’s Entrepreneurship and Leadership Programme.
• 24/7 Employee Assistance Programme: Confidential access to counselling, wellbeing advice and practical support through our Employee Assistance Programme (EAP).
• Regular Supervision & Career Development: Dedicated 1:1 supervision, ongoing feedback and opportunities to develop skills in programme coordination, line management, community delivery and leadership, with potential progression as COOH grows and subject to funding.

Pay: From £25,350.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company pension
• Discounted or free food
• Employee mentoring programme
• Health & wellbeing programme
• On-site parking
• Sick pay

Experience:

• delivering activities for diverse age group: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Location:

• London, Greater London (preferred)

Work Location: In person