Programme Leader

Programme Leader

Location: Panmure, Auckland (with occasional travel to other sites)
Employment type: Full-time (37.5 hours/week)
Reporting to: Manager, Education Institute

About CNSST Foundation

CNSST Foundation is a charitable trust that provides culturally and linguistically appropriate services to Asian new settlers and the broader community. Our Education Institute (EI) delivers English language training, workplace literacy and numeracy, and vocational programmes that help migrants settle into New Zealand communities and employment.

We are looking for an experienced and detail-oriented Programme Leader to lead academic quality assurance, assessment, moderation, and tutor management – ensuring our programmes meet NZQA and TEC standards.

About the role

You will take ownership of internal and external moderation (NZQA), assessment planning and compliance, tutor recruitment, onboarding, training, and appraisals, programme development, review, and approval, quality assurance systems and annual self-review, and TEC compliance support. This is a critical role requiring prior experience in a Private Training Establishment (PTE) and a strong understanding of NZQA requirements.

Key responsibilities

• Lead programme development and curriculum updates; review and approve programme changes; ensure programmes meet NZQA approval and accreditation requirements; contribute to annual programme reviews; submit NZQA reports
• Update QMS and Student Handbook; support the Student & Academic Coordinator in maintaining teaching quality; provide guidance on assessment practices; respond to and/or escalate academic complaints; maintain records of academic appeals
• Contribute to TEC compliance work, including supporting preparation of audit materials; assisting with learning achievement reporting
• Conduct pre- and post-assessment moderation; ensure consistency and fairness of marking; maintain moderation records; identify issues and implement corrective actions
• Coordinate submission of assessment samples; review and verify materials; respond to NZQA feedback; meet all external moderation deadlines
• Develop and maintain assessment schedules; ensure alignment with unit standards and delivery plans; prepare and submit annual assessment plans to NZQA
• Source and screen tutor candidates (CV review, initial interviews); identify qualified candidates that meet NZQA and programme requirements
• Coordinate tutor onboarding (programme-specific induction); provide training on assessment practices, moderation requirements, and teaching resources; coordinate Teacher Only Day; identify professional development needs
• Conduct classroom observations; monitor day-to-day tutor performance; prepare pay rise recommendations
• Lead the organisational self-review on quality of education and training, as well as the effectiveness of CNSST EI's Quality Assurance Systems and Practice

About you

• Master's degree or higher degree, preferably in Education
• Strong, proven knowledge of NZQA quality assurance requirements (including programme approval, accreditation, and external moderation)
• Minimum 2-3 years of experience in academic quality assurance within a New Zealand PTE (Private Training Establishment) or tertiary institution
• Demonstrated experience in managing, training, or appraising teaching staff (tutors)
• Highly detail-oriented with strong reporting and documentation capability
• Familiarity with NZQA and TEC reporting (e.g., Actuals, SDR, Annual Self-Review)
• Full working rights in New Zealand (Citizen or Resident)
• Fluent English (written and verbal)

About us

CNSST Foundation is a charitable trust that provides culturally and linguistically appropriate services to Asian new settlers and the broader community. Our Education Institute (EI) delivers English language training, workplace literacy and numeracy, and vocational programmes that help migrants settle into New Zealand communities and employment.

Benefits

• A full-time, permanent role
• The chance to lead quality assurance for a well-established PTE serving migrant communities
• A supportive team environment with clear role boundaries and hand-offs
• Professional development opportunities