Programme Maintenance Designer

Role: Programme Maintenance Designer

Location: Remote

Salary: 28,000 - 32,000

Working Hours: Monday - Friday 36.5 hours per week

Knovia is a growing group of specialist training providers, united by a shared ambition to create meaningful impact through learning and skills. Across our businesses, we support learners and employers with high-quality training and development that creates opportunities, strengthens organisations and supports long-term career progression. We're looking for an organised, detail-focused and proactive Programme Maintenance Designer to join our Portfolio & Product team.

Reporting to the Curriculum Lead and working closely with the Curriculum Development and Digital Content Design team, you'll play an important role in maintaining our programme content and ensuring accurate information across our key learning and business platforms.

You'll manage and maintain programme builds within Bud, publish learning modules, support programme updates and ensure the integrity of programme information held within Salesforce and other systems.

Accuracy and quality are central to this role. You'll carry out thorough checks before content is published, ensure resources and links work correctly and help make sure our programmes remain accurate, compliant and easy for learners to navigate.

Ultimately, you'll help us deliver a seamless learner experience by ensuring the programmes and information our learners and colleagues rely on are accurate, accessible and maintained to a high standard. If you're highly organised, confident working with digital learning platforms and passionate about accuracy, quality and continuous improvement, we'd love to hear from you.

Key Responsibilities: Creating Bud builds for new programmes, ensuring all programme components are correctly structured and aligned with learner, business and regulatory requirements

Using mapped learner journeys to accurately map Knowledge, Skills and Behaviours (KSBs) and, where applicable, professional qualifications to programmes

• Managing requests through Jira, actioning appropriate tickets and delegating requests requiring wider team expertise in line with agreed SLAs.

Maintaining existing programmes by implementing updates, correcting inaccurate content and ensuring ongoing regulatory compliance

Uploading and publishing approved learning modules, checking that associated resources, links, interactive elements and navigation work correctly before learner release

Regularly monitoring the Bud platform and applying updates to keep programmes accurate, compliant and functioning effectively

Working with Product Team Managers to identify platform improvements and enhancements that support evolving learner and programme needs

Managing content and updates across other systems, including Babington Online (BOL) and content repositories

Maintaining accurate programme information across the Curriculum Price List and Salesforce, supporting data integrity across systems

Completing quality assurance checks on fixes and programme updates before publication and documenting changes for audit and compliance purposes

Ensuring learner and programme information is handled appropriately in line with GDPR and Data Protection requirements

Building positive working relationships with colleagues and external stakeholders through professional, clear and timely communication

Supporting cross-functional teams with collaborative problem-solving and continuous improvement activity

This is a great opportunity to join a collaborative Portfolio & Product team where the quality of your work has a direct impact on the experience of our learners.

What we are looking for: Previous experience within programme administration or digital content management

Experience using digital learning platforms, such as Bud

Strong organisational and time-management skills, with the ability to manage multiple priorities and meet agreed deadlines

Excellent attention to detail and a strong commitment to quality and accuracy

Demonstrable experience of Quality Assurance

Excellent written and verbal communication skills

The ability to work collaboratively across different teams and build positive working relationships

Confidence working effectively within a remote team and managing your own workload

Proficiency in Microsoft Office and bespoke systems, alongside an awareness of new and emerging learning platforms

A professional, proactive and solution-focused approach

The ability to adapt and respond positively to change

A collaborative mindset and commitment to continuous improvement

GCSE Grade A-C in English and Maths, or equivalent

It would also be advantageous if you have familiarity with curriculum processes and learning technologies, as well as an understanding of apprenticeship requirements, including the Education Inspection Framework, Skills England (DfE) and relevant Awarding Organisations.

If you'd like to see the full job description, please contact [email protected] We have a number of benefits that are handpicked for you such as....

25 days annual leave plus bank holidays

Additional annual leave with length of service

Holiday purchase scheme

4pm finish every Friday

Flexible working options

Up to 3 days paid volunteering leave

Perkbox discounts, lifestyle benefits and wellbeing tool

3% matched employer pension contribution

Enhanced maternity benefits after two years' service

Income protection and life assurance

£500 employee referral scheme

Ongoing CPD and development opportunities

Employee Assistance Programme

A supportive and collaborative culture where people genuinely enjoy working together

The Knovia Group is committed to safeguarding, protecting and promoting the welfare of learners, children, young people and vulnerable adults. Safeguarding is everyone's responsibility.

We expect all colleagues to share this commitment and to contribute to a culture where people feel safe, respected and able to achieve their potential. As part of our safer recruitment processes, appropriate pre-employment checks, including DBS, right to work, reference and social media checks where required, will be undertaken.

We're a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.