Programme Manager (AI Transformation)

Job Description & Requirements

The Strategy & Transformation Office is responsible for driving UOI’s transformation strategy and execution. This spans a range of projects and initiatives across the company, including process improvement, technology delivery, business strategy and Artificial Intelligence (“AI”) solutions.

Main Responsibilities

Identify opportunities in Artificial Intelligence solutions that impact the company’s strategic growth initiatives across systems, processes, sales and culture

Plan, setup and execute the AI roadmap and initiatives – ranging from assessing opportunity, scoping requirements, conducting RFP, managing delivery to post go live support and ongoing enhancements

Teamwork with fellow project managers, business analysts, developers, testers, users and other stakeholders and be accountable for overall delivery of the AI initiatives within budget, scope and timelines

Be the bridge between STO/IT teams and business users/senior management, advising AI development in the industry as well as execution progress

Manage project risks and issues to ensure optimal delivery, including proactively identifying and solving problems and change management

Maintaining internal and external customer satisfaction through the projects and initiatives

Manage resource allocation, project burn rates and budgets on an on-going weekly, monthly, and quarterly basis

Manage vendors, including SOW development and change requests

Setup programme governance, frameworks and documentation

Contribute to a positive team environment and company culture aligned with our Core Values

Collaborate with Reporting Managers on AI strategy in the company, factoring in related transformation initiatives

Take on other projects or tasks that may be assigned by Reporting Managers

Requirements

Bachelor's Degree in Computer Science or Information Technology or equivalent

At least 8+ years of experience in managing complex system modernization or system implementation or replacement projects as a delivery manager or project manager

Strong project management (waterfall/agile), change management (people side of change/projects) and facilitation skills

Strong delivery manager with embedded governance discipline, ensuring all transformation. initiatives are executed in compliance with formal change control, project governance frameworks, and regulatory expectations

Experience managing multiple vendors and multiple projects/workstreams with strong stakeholder engagement

Good understanding of technologies and best practices: AI, Cloud, DevSecOps, CI/CD, API and microservices, etc

Good understanding of the technology landscape that is applicable for general insurers in Singapore along with regulatory requirements and insurance industry trends in general

Excellent interpersonal, influencing and negotiation skills with demonstrated experience engaging and influencing senior stakeholders and vendors to influence and achieve optimal business outcomes

Excellent oral and written communication

Excellent people skills and comfort in meeting and presenting to a range of stakeholders from C-suite to junior developers

Founded in 1971, United Overseas Insurance Limited (UOI) is a general insurance company, with a wide range of classes across both consumer and commercial insurance. We stand by our values of honourable, enterprising, united and committed, through delivering our clients trusted solutions and being there when they need us most.

UOI is a Member of the UOB Group and is listed on the Singapore Stock Exchange.