Programme Manager

Who you are

• Significant experience leading cross-functional programmes end-to-end in product-led, digital environments, with a track record of turning ambiguous strategy into clear, structured delivery frameworks with measurable outcomes
• A background of building decision-making frameworks, governance structures, and operating cadences from scratch, rather than inheriting them
• Solid experience working alongside CRM, product, and data teams in an Agile environment, with a practical understanding of how digital delivery works at sprint level
• Experience partnering with technical leads on integrated planning, with confidence managing cross-functional dependencies across business and engineering delivery
• Strong prioritisation skills anchored in outcomes, with the ability to challenge direction, hold teams to account, and influence senior stakeholders without direct authority
• A collaborative approach that goes beyond coordination, championing shared ownership and collective ways of working across functions
• Familiarity with AI tools and a genuine interest in applying them to improve how programmes plan, report, and execute would be a bonus

What the job involves

• Reporting to the Director of Member Engagement, you'll take end-to-end ownership of the programme plan across five working groups spanning CRM, data, product, and go-to-market teams
• This is a six-month fixed-term contract for someone comfortable building structure in ambiguous environments, working in close partnership with a Technical Programme Lead and contributing actively to BLC's wider Programme Management community
• Own and drive the end-to-end programme plan across the Member Engagement pillar, developing the planning frameworks, governance structures, and operating rhythms that create accountability and momentum across all workstreams
• Translate strategy into structured, executable plans across CRM, data, personalisation, loyalty, and go-to-market teams, ensuring workstreams are sequenced, owned, and aligned to strategic priorities
• Partner with the Technical Programme Lead on integrated planning and dependency management, keeping business and technical delivery aligned as the programme evolves
• Coordinate proactively across working groups and functions, resolving blockers and fostering a collective delivery mindset before challenges escalate
• Anticipate risks and delivery gaps, developing robust mitigation approaches and maintaining accountability across the pillar
• Establish and maintain a strong operating cadence, including planning cycles, progress tracking, and reporting that gives leadership clear visibility of performance against objectives
• Partner with senior leaders to stress-test and refine strategic priorities, using execution data and structured insight to surface what is and isn't working
• Build a measurement framework that connects programme outputs to member outcomes, creating the evidence base that informs what scales and what stops
• Develop and apply AI-enabled approaches to programme management, structuring plans, automating reporting and tracking, and identifying opportunities to reduce coordination overhead

Benefits

• 25 days annual leave plus public holidays and an additional day off for your birthday
• A Moments that Matter day – one extra day of leave each year to use for something that matters to you
• Buy and sell holiday scheme of up to 5 days
• A volunteering/fundraising day – one paid day each year to give something back to the community
• Annual company bonus scheme – linked to both company and individual performance
• Your own Blue Light Card and exclusive access to thousands of discounts
• Personal growth fund of £450 per year to invest in your development
• Private Medical Insurance that includes cover for pre-existing conditions
• Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension
• Enhanced Maternity, Partner, Adoption and Shared Parental Leave
• Healthcare cash-back plan
• Colleague Assistance Programme – 24/7 confidential support whenever you need it
• Hybrid working and flexible hours
• EV charging and free parking onsite at HQ
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!)
• On-site gym including free HIIT and stretch classes at HQ