Programme Manager

Who you are

• As Programme Manager, you'll be the person who turns strategic direction into structured, trackable, real-world delivery. You won't manage the teams — but you'll shape how they work, what they work on, and whether the initiatives your Head of Operations is driving actually stick. This is a senior individual contributor role for someone who is equally at home building a project plan, designing a process, and presenting to a VP
• You'll sit across the whole of Trade Lifecycle, partnering closely with Finance, Product, Engineering, Sales, and CRM to make sure the right things get built, rolled out, and embedded — not just kicked off
• Forget long lists, here's what you'll actually spend your time on:
• Strategic programme management: own the delivery of Trade Lifecycle's most critical initiatives end to end — from scoping and planning through to execution and review
• Tooling and systems rollout: lead the planning and delivery of tooling changes across Retention, Credit Control, and Trade Support — working closely with stakeholders to define requirements, manage timelines, and make sure the teams are set up to use new systems effectively
• Process design and standardisation: identify where processes are inconsistent, undocumented, or breaking down under scale — and fix them
• Change management and embedding: new initiatives have a habit of not sticking. You'll own the change management layer — stakeholder communication, rollout sequencing, training and adoption tracking
• Cross-functional alignment: act as the senior point of coordination between Trade Lifecycle and Finance, Product, Engineering, Sales, and CRM
• Insight and performance tracking: build and maintain the reporting infrastructure that shows whether strategic initiatives are working. Own the KPI framework for transformation delivery
• It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:
• Depth of experience in a programme, operations, or strategy delivery role — ideally in a high-growth tech or marketplace business
• Proven track record of delivering complex, cross-functional initiatives from design through to measurable outcome — not just managing the plan, but owning the result
• Strong project management instincts — you can hold multiple workstreams simultaneously, spot dependencies before they become blockers, and keep senior stakeholders clearly informed without overwhelming them
• Experience leading tooling or systems rollouts in an operational environment — you understand the change management challenge, not just the technical one
• Proficiency with project management tooling (e.g. Jira, Asana, Monday, or equivalent) and reporting tools (e.g. Tableau, Looker, or Sheets/Excel at an advanced level)
• If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box

What the job involves

• You'll sit across the whole of Trade Lifecycle, partnering closely with Finance, Product, Engineering, Sales, and CRM to make sure the right things get built, rolled out, and embedded — not just kicked off
• Strategic programme management: own the delivery of Trade Lifecycle's most critical initiatives end to end — from scoping and planning through to execution and review
• Tooling and systems rollout: lead the planning and delivery of tooling changes across Retention, Credit Control, and Trade Support — working closely with stakeholders to define requirements, manage timelines, and make sure the teams are set up to use new systems effectively
• Process design and standardisation: identify where processes are inconsistent, undocumented, or breaking down under scale — and fix them
• Change management and embedding: new initiatives have a habit of not sticking. You'll own the change management layer — stakeholder communication, rollout sequencing, training and adoption tracking
• Cross-functional alignment: act as the senior point of coordination between Trade Lifecycle and Finance, Product, Engineering, Sales, and CRM
• Insight and performance tracking: build and maintain the reporting infrastructure that shows whether strategic initiatives are working. Own the KPI framework for transformation delivery

The application process

• Screening call with one of our Talent Acquisition Partners
• 1st stage: interview with the hiring manager
• 2nd stage: interview with our Interim VP, Business Operations
• Final stage: panel interview including a short analysis case study

Benefits

• 💰 Annual company wide bonus plan - when company wins, we all win
• 💷 Wellness cashplan- Claim back money on opticians, dentists and hospital stays so you can keep your health in check.
• 👩‍⚕️ 24/7 Online GP Service - Health App
• 💪 Gym membership - Pure gym membership
• 🛍️ Discounts and cashback for 100s of retailers across the UK
• 🚗 Electric Vehicle Salary Sacrifice Scheme
• 💻 Smart Tech Scheme - get the gadgets you want whilst spreading the payments interest free for up to 24 months
• 😋 Free food & Drinks
• 🎉 Company events
• 🗎 Life assurance
• 🏥 Private Medical - depending on the role you may qualify for a PMI
• 👵🏽 Pension - 4%
• 👶🏿 26 Weeks full maternity pay
• 👶🏼 4 Weeks paternity pay
• 🏖️ Buy and sell holiday
• 🎗️ Charity leave - How does one week every year to support a cause close to you in addition to your annual leave sound?
• 👥 Recommend a friend scheme
• 🧒 Workplace Nursery scheme- committed to helping ease that financial pressure for our valued employees