PROGRAMMER / IT TECHNICAL SUPPORT

Labels & Packaging Manufacturing Company

We are looking for a Programmer / IT Technical Support Staff who will provide technical support to our internal operations and clients, particularly in the installation, configuration, troubleshooting, and maintenance of our printer programs/software and related printing solutions.The successful candidate will work closely with our Production, Sales, Warehouse, Purchasing, Accounting, and Administration teams, as well as provide technical assistance directly to our clients.

KEY RESPONSIBILITIESINTERNAL IT & SYSTEM SUPPORT

Provide technical support to employees for computers, software, printers, network connectivity, and other IT-related concerns Troubleshoot hardware, software, system, and network problems

Develop, maintain, and improve internal programs and applications used in our manufacturing, sales, inventory, production, and administrative operations Maintain company databases and ensure data accuracy and security

Create and maintain reports, forms, and system functions based on department requirements Provide technical support for systems related to Job Orders, Production, Inventory, Raw Materials, Finished Goods, Sales Orders, and Deliveries

Assist departments in improving workflows through automation and system improvements Perform system backups and assist in data recovery when necessary

Maintain and monitor company computers, printers, network equipment, and other IT resources

CLIENT / CUSTOMER TECHNICAL SUPPORT

Provide technical support and after-sales service to clients who purchase our printer programs/software and related printing solutions

Assist clients with software/program installation, configuration, setup, and troubleshooting Guide clients in the proper operation and use of the printer program and related systems

Diagnose and resolve software, programming, connectivity, and printing-related issues Provide remote and on-site technical support to clients

Conduct installation, testing, implementation, and user training for clients Provide technical orientation and training to client personnel

Coordinate with Sales and other departments regarding customer technical requirements and concerns Document customer issues, troubleshooting performed, and solutions provided Follow up with clients to ensure technical concerns are properly resolved Coordinate with suppliers, software providers, or printer manufacturers when escalation is required

PROGRAMMING / SYSTEM DEVELOPMENT

Develop and modify programs based on company and client requirements Maintain existing software applications and troubleshoot programming issues

Develop database-driven applications and reports Assist in integrating software with printers, production processes, and other business systems

Analyze technical requirements and recommend appropriate solutions Continuously improve existing systems to increase efficiency and reduce manual processes

QUALIFICATIONS

Graduate of Information Technology, Computer Science, Computer Engineering, or a related course With experience in programming, IT technical support, software support, or system administration

Experience in customer technical support is highly preferred Experience in printing, labels, packaging, manufacturing, or related industries is an advantage

Knowledge of SQL and database management is an advantage Knowledge of programming languages such as PHP, JavaScript, C#, VB.NET, Python, or similar is an advantage

Knowledge of computer hardware, Windows systems, networking, and troubleshooting Experience with printer software, labeling software, barcode systems, or printing applications is a strong advantage

Good troubleshooting, analytical, and problem-solving skills Excellent communication skills and comfortable dealing directly with customers

Patient and able to explain technical matters clearly to non-technical users Willing to conduct client visits and on-site technical support

Must know how to drive a car and possess a valid driver's license Willing to travel for client installation, training, troubleshooting, and technical support

Responsible, organized, and able to work independently

HIGHLY PREFERRED Applicants with experience in:

Label Printing Industrial Printers Labeling Software Barcode Systems Printer Programming Database Systems ERP/Manufacturing Systems Technical Customer Support Software Installation & Troubleshooting

Pay: From Php695.00 per day

Work Location: In person