Programmes Support Clerk (旺角政府駐埸/ 1年合約）

Job Duties

(i) To handle telephone enquiries by providing accurate and courteous guidance to the public about library programmes and activities (e.g., 4.23 World Book Day Creative Competition. Paired Reading Talks and Workshops, Reading Clubs, and other reading activities):

(ii) To assist in setting up venue, preparing materials. and providing on-site support for activities;

(iii) To assist in managing logistical arrangement (e.g., for equipment. publicity items and other materials of programme):

(iv) To perform high-volume data entry (e.g., processing hundreds of competition application forms quickly and accurately for 4.23 World Book Day Creative Competition. and questionnaires for other reading activities):

(v) To maintain and update digital/physical records (including inventory. venue bookings, and bulk mailings):

(vi) To perform messenger duties (including document delivery and inter-departmental coordination);

(vii) To proofread publications and promotional materials for various reading programmes; and

(viii)To assist in any ad hoc clerical tasks as assigned.

Requirement

• Education: Completed Form 6 or above with:

  • Level 2 / Grade E or above in Chinese Language and English Language, plus Grade E or above in three other subjects in the HKCEE (or equivalent); OR
  • Level 2 or above in five subjects including Chinese Language and English Language in the HKDSE (or equivalent).

• Work Experience:

  • At least 1 year of working experience in customer service and data entry (e.g., processing bulk applications or data).
  • Experience in programme/event support with strong interpersonal communication skills is preferred.

• Language Skills: Good command of written Chinese and English; fluent in spoken Cantonese and English. Fluency in Putonghua is an advantage.

• Technical Skills: Proficient in Microsoft Office (Word, Excel). Must meet typing speeds of at least 40 wpm in Chinese (Cangjie or Quick) and 30 wpm in English.

• Physical Fitness: Physically fit to handle light manual labor (e.g., lifting/moving boxes, assembling event equipment).

• Personal Qualities: Self-motivated, responsible, stable, sensible, and capable of working both independently and as part of a team.

Working Location:

Mong Kong

Working Pattern

• Monday to Friday: 08:45 – 18:00 (Lunch break: 13:00 – 14:00; 8.25 working hours per day)
• Saturdays, Sundays, and Public Holidays OFF (when no programme runs)
• Special Note: Subject to operational needs and library programme schedules—especially for the "4.23 World Book Day Creative Competition" period (tentatively December 2026 to April 2027)—the post holder may be required to work irregular hours, night shifts, Saturdays, Sundays, and Public Holidays. Advance notice of at least two (2) calendar days will be given.

About the Job:

• 1 year contract
• HKD 102 per hour