Programming & Guest Experience Manager

This dynamic position will supervise all areas of Badger State Brewing's Green Bay tap room as well as work closely with bar, private event, and culinary,. The ideal candidate loves providing guests with an amazing experience and lives hospitality with a creative mindset.

About Badger State Brewing Company

Independent and family owned beverage company located in Green Bay, Wisconsin. Searching for the best people to help us bring people together over beer.

Description

Get to Know Us

Badger State Brewing was built in Wisconsin with a simple belief: when you take pride in where you’re from, the work feels better. Founded in 2013 by Green Bay natives Andrew Fabry and Sam Yanda, what started as a local brewery has grown into a craft beverage company rooted in community, creativity, and doing things the right way.

We believe great beverages (and great workplaces) come from people who care deeply about their craft, their teammates, and the communities they serve. That means showing up curious, pushing for better ideas, and respecting different perspectives— an experience that makes us stronger. We’re not interested in standing still. Whether we’re innovating in the brewhouse, launching new beverages like cider and seltzer, or finding smarter, more sustainable ways to operate, we’re always building toward what’s next—without losing sight of where we came from.

We’re here to invest in our people and in our surroundings. If you take pride in your work, value teamwork over ego, and want to help shape a brand that represents Wisconsin with purpose and authenticity, you’ll feel at home here.

Get to Know The Role

Badger State is seeking a highly skilled individual to join the company as a key member of the leadership and management team. This position will oversee all customer facing spaces and F&B programming.

Essential Responsibilities and Duties:

• Note: Hospitality experience is required

• A strong desire to collaboratively lead the direction of the tap room experience while staying up to date on market and industry trends and opportunities.

• Knowledge of and interest in the craft beer industry

• Proven success in a retail environment

• Oversee taproom operations and profitability: Report monthly to company

• Constantly seek to improve on the customer experience, pushing the company closer to its vision of “Beer that brings people together.”

• Maintain a clean, friendly and welcoming environment for all guests at all times.

• Manage daily quality metrics to ensure the optimal guest experience for Badger State guests

• Engage guests, assisting in taproom sales and answering questions

• Ideate proactively, managing the execution of taproom improvements

• 3+ years running events, venue operations, or a hospitality program

• Demonstrated ownership of a budget and accountability for its results

• Comfort with POS reporting and the ability to draw conclusions from it

• Evidence of building something in a previous role that nobody asked for

• Availability for nights, weekends, and Packers home game days

• Addressing guest inquiries, complaints, and feedback promptly and effectively.

Staff Management:

• Assist Tap Room Manager with frontline recruiting, training, and supervising hospitality staff, including ASM's.
• Motivating and developing staff to provide exceptional service.
• Ensuring compliance with company policies and procedures.
• Creating and implementing staff incentives and goals
• Create and execute Standard Operating Procedures (SOPs) for reordering needs and inventory stock levels

Operational Management:

• Overseeing the smooth and efficient operation of the brewery's hospitality areas.
• Oversee team management for all inventory of bar supplies and other hospitality materials.
• Ensuring compliance with all relevant regulations and standards.

Compensation & Benefits

• Includes incentive based commission, mileage, travel and expense reimbursement as required.

• RETIREMENT: 401k +Employer Match Safe Harbor Matching Contributions.

• Enhanced Paid Parental Leave.

• Up to 21 days of PTO with tenure plus paid sick leave.

• STAFF DISCOUNTS: 25% off beer and 50% off merchandise. We want you to rep the brand with pride and keep your fridge full at all times.

• FLEX SCHEDULE: and flex days for salary employees covering weekend events.

• MILESTONE BENEFITS: Travel, Beer Destination Trips, and Sabbaticals based on tenure.

• Shift bevvys. A good days work deserves a good beer (or cider, or seltzer).

• Please note that applications are reviewed on a rolling basis. An immediate response does not mean we have not received or rejected your application! Our team does its best to review and reach out in a timely manner. No response may indicate requirements have not been met via resume' supplied.