Programs & Operations Manager

Overview The Programs & Operations Manager is a key partner to leadership, responsible for providing program operational support, securing and managing funding, ensuring compliance, and assisting with data management for the Center for Working Families (CWF). This position will report to the Executive Director of the center and support the programmatic work of the Boston Tax Help Coalition, Boston Saves, Financial Coaching, Bank On Boston, City Academy programs, and special projects. This role strengthens organizational sustainability by leading grants and fundraising efforts, supporting programmatic data operations, and fostering cross-team collaboration. By aligning resources with strategic goals, the Manager ensures that CWF programs remain financially resilient, efficient, and positioned for long-term impact.

Responsibilities Grants & Fundraising:

• Lead fundraising and grant development to sustain and grow CWF programs (Boston Tax Help Coalition, Boston Saves, Financial Coaching and Bank On Boston), including writing proposals, managing reports, and handling renewals.
• With CWF leadership and the Director of Grants Development, research, identify, and pursue new funding opportunities that align with CWF’s mission and priorities.
• Ensure compliance with funder requirements and regulations, maintain organized systems for tracking applications, awards, deliverables, and outcomes, and meet reporting timelines.
• Build and steward strong relationships with funders, donors, and community partners.
• With the Executive Director, develop long-term fundraising strategies to diversify revenue streams and ensure program sustainability.

Operations & Program

• Strengthen cross-team collaboration by streamlining workflows, improving communication, and aligning program operations with organizational goals.
• Ensure the success of CWF programs by providing project management and data reporting support where needed.
• Design, implement, and refine systems for grant tracking, reporting, and performance measurement, including reporting functions in Salesforce.
• Coordinate multi-department deliverables, ensuring program and grant obligations are met.
• Develop and document standard operating procedures to increase efficiency, consistency, and knowledge-sharing.
• Partner with leadership to identify and implement process improvements, innovation opportunities, and strategic partnerships.
• Support cabinet-level grant processes as needed, providing expertise and coordination.

Budget And Finances

• Partner with program staff to develop and monitor grant-specific budgets, track revenues and expenditures, and provide accurate forecasts.
• Ensure financial compliance with funder requirements and organizational policies, preparing reports and analysis for leadership and external stakeholders.
• Perform related duties as required.

Minimum Entrance Qualifications

• A bachelor's degree in Nonprofit Management, Public Administration, Business Administration, or a related field and three (3) years of relevant experience in grants management, fundraising, program operations, nonprofit administration, or a related field are required. Relevant professional experience may substitute for the educational requirement.
• Demonstrated experience in grant writing, grant administration, regulatory compliance, and funder relationship management.
• Knowledge of budget development, financial tracking, grant expenditures, and financial reporting.
• Ability to develop and improve operational processes, coordinate projects, and collaborate effectively across teams.
• Strong written and verbal communication, organizational, and project management skills, including the ability to prepare grant proposals, reports, and other professional correspondence.
• Proficiency in Microsoft Office and Google Workspace applications, with familiarity with CRM systems, grant management platforms, or comparable data management tools.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment with meticulous attention to detail.

Terms BOSTON RESIDENCY REQUIRED

Union/Salary Plan/Grade: Non-Union/MM2-6

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.