Programs Director

Programs Director

Open Door | Lubbock, Texas

Position Overview

Open Door is seeking an experienced, mission-driven Programs Director to lead and strengthen our Community Life, Street Outreach, Permanent Supportive Housing, and Survivor Housing programs.

Reporting directly to the CEO, the Programs Director provides strategic leadership, strengthens collaboration, and ensures the quality, effectiveness, and continued development of Open Door's mission programs.

We are looking for a leader who develops other leaders. Working primarily through Program Managers, the Programs Director builds strong teams, connects programs, and helps translate organizational vision into meaningful results.

This is an opportunity for someone who combines broad vision with practical judgment, strong relational leadership, and a commitment to creating a community where people can live, thrive, and belong.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop Program Managers, strengthening their leadership capacity, effectiveness, and accountability.
• Foster a culture of trust, compassion, collaboration, and shared responsibility across program teams.
• Support staff recruitment, professional development, and the growth of strong, healthy teams.
• Empower managers to lead their teams effectively while providing clear direction, support, and accountability.

Program Strategy & Coordination

• Lead strategic planning and program development, translating organizational vision into clear priorities and sustainable approaches to service.
• Strengthen coordination across programs to provide consistent, effective, and participant-centered services.
• Collaborate with organizational leadership in Finance, Administration, Systems, and Development to align priorities, resources, and capacity.
• Identify opportunities for program improvement, innovation, and long-term effectiveness.

Program Quality, Compliance & Partnerships

• Evaluate program outcomes, participant feedback, and effective practices to improve service quality and organizational impact.
• Ensure programs maintain high standards for safe, respectful services and compliance with applicable funding requirements.
• Support effective program budgeting, resource management, reporting, and performance evaluation.
• Develop and maintain productive relationships with funders, community partners, and other stakeholders.

Qualifications & Experience

We are seeking candidates who demonstrate:

• Significant leadership experience in human services, housing, nonprofit organizations, community programs, or comparable mission-driven work.
• Proven ability to supervise and develop other leaders, build effective teams, and balance support with accountability.
• Experience translating strategic priorities into effective operations and measurable results.
• Strong understanding of organizational leadership, program management, and cross-functional collaboration.
• Experience with grant-funded programs, regulatory compliance, budgeting, and program evaluation.
• Familiarity with HUD Continuum of Care programs, homelessness services, supportive housing, or related services is preferred.
• Relevant education, professional training, or equivalent experience in social work, human services, nonprofit leadership, public administration, or a related field.
• Licensed Master Social Worker (LMSW) credential or an advanced degree in social work or a related field preferred.
• Valid driver's license required.

Essential Skills & Characteristics

• Excellent interpersonal communication, coaching, facilitation, and conflict resolution skills.
• Sound judgment, emotional maturity, and the ability to lead with compassion, clarity, and accountability.
• Ability to develop leaders rather than simply manage tasks.
• Strong organizational skills and the ability to manage competing priorities while maintaining a strategic perspective.
• Ability to build collaborative relationships across teams, departments, and community organizations.
• Comfort using budgets, performance data, and reporting systems to inform decisions.
• Commitment to Open Door's mission, values, and the dignity and agency of every person we serve.

Work Environment

This is a leadership position based in Lubbock, Texas, with regular engagement across Open Door's programs and throughout the community.

The role involves a combination of strategic planning, leadership development, organizational collaboration, and hands-on engagement with programs. Some scheduling flexibility is expected to accommodate program needs, organizational activities, and community events.

Compensation & Benefits

Open Door offers competitive compensation commensurate with qualifications and experience, along with employee benefits including health insurance, life insurance, paid time off, parental leave, and flexible spending account options, subject to applicable eligibility and plan terms.

About Open Door

Open Door is a faith-based nonprofit organization whose mission is to cultivate community, opportunity, and restoration with people experiencing poverty, homelessness, and sex trafficking in Lubbock, Texas.

Through our Church, Community Center, Street Outreach, Supportive Housing, and Survivor Housing programs, we work to create a community where every person can live, thrive, and belong.

Our work is grounded in faith, compassion, community, empowerment, and transformation. We believe meaningful change happens through relationships, opportunity, and sustained support.

How to Apply

Please submit your resume and a brief statement of interest describing your leadership experience, your approach to developing other leaders, and your alignment with Open Door's mission and values.

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Do you live within 30 miles of Lubbock, TX?
• Please describe any experience you have working directly with people experiencing homelessness, domestic violence, and/or sex trafficking.
• Please describe any experience you have leading programs? Please describe the number of people supervised, the kinds of roles supervised, the services provided, size(s) of the programs, and anything else you think would help us understand your leadership experience in this area.
• Why are you interested in this position and working with Open Door?

Work Location: In person