Programs Specialist

We are looking for a highly organized, detail-oriented, and proactive Program Operations Specialist to support our growing client storefront programs.

 

This role is ideal for someone who enjoys working behind the scenes to keep things running smoothly, has a strong eye for detail, and takes pride in delivering a great client experience. You’ll work closely with our Programs, Sales, and Operations teams to execute and maintain online stores while supporting day-to-day client needs.

 

What You’ll Do

 

Program Store Setup & Maintenance

 

• Build, launch, and maintain client storefronts (Shopify, OrderMyGear, or similar platforms)
• Own product setup end-to-end, including pricing, images, descriptions, and variant management
• Ensure all storefronts are visually organized, easy to navigate, and aligned with client branding standards
• Drive merchandising by curating thoughtful product assortments that align with client goals, audience, and budget
• Continuously review and optimize store layouts, product mix, and presentation to improve the overall user experience and performance

 

Client Support & Communication

 

• Serve as a day-to-day support contact for program-related client requests
• Respond to inquiries with clear, timely, and professional communication
• Assist with order questions, updates, and issue resolution
• Support CSR responsibilities as needed

Operations & Execution

 

• Assist with backend setup and ongoing store updates
• Help troubleshoot basic order, product, or system issues
• Support order flow from store to production to delivery
• Rotate into the main phone queue as needed

Marketing Campaign Support

 

• Assist in executing marketing campaigns (product launches, promotions, seasonal campaigns)
• Help coordinate campaign assets such as email content and featured products
• Support tracking of campaign performance and engagement

Process & Team Support

 

• Follow established workflows and SOPs to ensure consistency
• Maintain strong attention to detail across all tasks
• Identify improvements and share ideas with the team

What We’re Looking For

 

• 1–3 years of experience in customer service, eCommerce, or operations support
• Experience with Shopify, OrderMyGear (OMG), or similar platforms is a plus
• Strong organizational skills and attention to detail
• Ability to prioritize tasks and follow through on deadlines
• Clear and professional written and verbal communication skills
• A positive, team-first attitude and willingness to learn