Project Admin/ Coordinator (Diagnostics Lab)

• Supervise and lead the phlebotomy team in the corporate projects division under the sales & marketing department.
• Manage the efficient running of each corporate projects acquired by the Sales & Marketing Dept.
• Efficient assignment of skilled phlebotomists to corporate & clinic projects as well as outpatient sites (eg. Innoquest satellite lab, SATA lab, etc.) according to schedules provided by the clients.
• Work in close liaison with corporate clients and sales & marketing team to understand and execute project needs. Address all service issues and complaints arising from on-site projects.
• Ensure accuracy of tests ordered and timely provision of softcopy/hardcopy results to the clients and help clients solve laboratory related problems.
• Maintain an up-to-date record of past and current corporate projects.
• Support and assists the marketing team by providing guidance as to services which can be accommodated to meet outpatients, corporate clients and physician needs.
• Accepts complaints from clients and initiates corrective action or relays same to Client Services.
• Act as key liaison officer in attending to customers’ complaints. Manage, track, investigate and feedback the findings of each complaint lodged via the Customer Complaint Report.
• Maintain a systematic record of the Customer's Complaint Report in compliance with the ISO guidelines.

Requirements

• Minimum GCE "O" Level
• Able to commit to 5.5 Day work week arrangement
• Competent in Microsoft Office