Project Administrator

Next Fulfilment is a Melbourne-based third-party logistics (3PL) and e-commerce fulfilment business. We warehouse, pick, pack and ship for a growing roster of retail and e-commerce brands across apparel, sporting goods, health and wellness, homewares and consumer products. We're a tight, hands-on team that cares about getting orders out accurately and on time, every day.

About the role

We're looking for a Project Administrator to coordinate client projects and service programs across our warehouse. You'll sit between management, the warehouse floor, our carriers and our clients, making sure every new client is onboarded smoothly and every existing client's requirements are documented, communicated and delivered.

This is a full-time, ongoing role reporting directly to the Operations lead. It suits someone organised, calm under pressure, and comfortable being the go-to person when clients and the warehouse need to be kept on the same page.

What you'll be doing

• Coordinating new client onboarding projects from contract through to go-live, including WMS account setup, inventory and SKU configuration, carrier setup, integration testing and launch scheduling
• Administering each client's ongoing service program, including agreed service levels, special handling and packaging requirements, inbound stock schedules and any changes to scope
• Acting as the first point of contact for client and carrier enquiries, and investigating and resolving issues such as stock receipt variances, order exceptions and delivery problems
• Planning and coordinating warehouse special projects such as stocktakes, layout and racking changes, stock relocations, new labelling requirements and process improvements
• Maintaining SOPs, client handling instructions, project plans and project files
• Pulling data from the WMS and carrier platforms to report on project progress, order accuracy, dispatch performance and service levels
• Coordinating carriers, packaging suppliers and contractors involved in client projects, and flagging variations to management
• Advising management on issues that need attention and rolling out agreed process changes across the operation

About you

• A diploma or higher in business, logistics, supply chain, project management or a related field, or equivalent experience
• Experience coordinating projects or administering client service programs, ideally in a logistics, fulfilment, freight or e-commerce environment
• Working knowledge of warehouse management systems and carrier dispatch platforms
• Strong data and reporting skills, including Excel
• Excellent written communication and a high level of attention to detail
• Able to juggle multiple projects and deadlines without dropping the ball
• Comfortable working across both an office environment and the warehouse floor

What we offer

• A genuine, ongoing full-time role in a growing business
• Direct access to the leadership team and real influence over how we operate
• A supportive, no-nonsense team culture
• On-site parking in Truganina

Pay: $80,000.00 – $85,000.00 per year

Experience:

• Warehouse management: 3 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person