Project Administrator

About the role
To provide professional, proactive and reliable administrative support to Allium’s surveying team, ensuring surveys and re-inspections are scheduled efficiently, client enquiries are handled professionally, project documentation is accurate, project delivery targets are achieved and to ensure the smooth running of Allium’s administrative operations by coordinating appointments, supporting clients and surveyors, maintaining accurate records and helping deliver projects on time and to the required standard.

Key Responsibilities

• Telephone and customer service: Answer incoming calls, respond to enquiries, take messages and provide clients with updates on surveys and reports.
• Project administration: Set up survey projects and appointments in Alpha Tracker, ensuring all relevant information and supporting documents are recorded accurately.
• Appointment scheduling: Arrange surveys and re-inspections with clients and site contacts, coordinating surveyors' diaries and meeting required deadlines.
• Diary and workload management: Assist with planning survey programmes, prioritising urgent requests and adapting to changes in workload.
• Equipment arrangements: Assess requirements and book specialist access equipment where necessary for surveys.
• Health and safety documentation: Prepare method statements and risk assessments in accordance with company procedures and relevant requirements.
• IT and record keeping: Use Microsoft Outlook, Word, Excel and other relevant software to maintain accurate records and documentation.
• Team support: Work collaboratively with surveyors, the Operations Manager and the wider administration team.
• Performance management: Support the achievement of project delivery key performance indicators (KPIs) and required service standards.
• General administration: Undertake other reasonable duties as required to support the business.

About you

• Excellent verbal and written communication skills.
• Professional, polite and friendly telephone manner.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Ability to manage competing priorities and multitask effectively.
• Proactive approach with the ability to use initiative.
• Good IT skills and proficiency in Microsoft Office.
• Ability to learn new software and systems.
• Flexible, reliable and adaptable approach to work.
• Ability to work independently and as part of a team.
• Enthusiastic, dedicated and hardworking attitude.

Desirable experience

• Previous experience in administration or project coordination.
• Experience booking appointments and managing diaries.
• Previous work within an asbestos consultancy or knowledge of asbestos surveying.
• Experience using project management or scheduling software.

Full training will be provided, including opportunities to learn new software and develop within the business.

Hours and location

• Cornwall office, Redruth 5 days per week (40 hours per week).

Salary and benefits

• We offer a competitive salary depending on experience, which we’re happy to discuss at interview
• In-house training and development opportunities
• Company pension scheme
• Group life insurance
• Health insurance
• Profit share bonus
• The opportunity to work in a supportive and growing business
• 20 days’ annual leave plus bank holidays
• Additional day’s leave for your Birthday

How to apply
Apply via Indeed with your CV and a short cover note outlining your availability and relevant experience. Shortlisted applicants will be contacted regarding next steps.

Pay: From £26,500.00 per year

Benefits:

• Additional leave
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Profit sharing

Work Location: In person