Project Administrator

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered.

We have a friendly and supportive team of more than 200 staff, with over 40 GPs, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff.

The Practices in the Partnership are:

• Lilliput Surgery
• Poole Road Medical Centre
• Wessex Road Surgery
• Heatherview Medical Centre
• Fernside Surgery
• Parkstone Tower Practice

Situated in beautiful Dorset with the prestigious Blue Flag beaches of Bournemouth and Sandbanks, the Jurassic coastline and a wealth of attractions and countryside to visit we are lucky to be in such a fantastic area.

The Opportunity
We are looking for a detail-oriented and proactive Project Administrator to join our friendly team. This is a varied and rewarding role that provides high-level administrative support to both the Business Intelligence Lead and Business Manager, ensuring a professional, efficient, and confidential service at all times.

As a key member of the team, you will play a vital role in supporting the day-to-day running of projects, maintaining clear communication with managers and colleagues, and contributing to the smooth delivery of services across the network.

This is a permanent part time role based at our Heatherview Medical Centre.

Hours of work- 20 Hours per week. Wednesday & Thursday 8.30am-3.30pm. Friday 8.30am-4.00pm.

Key Responsibilities

• To provide a caring and efficient service to support our patients to signpost patients to sources of help, advocacy, and support, and to help people play an active role in managing their own health.
• Provide efficient and organised administrative support for the project team.
• To work with the Digital Care Co-ordinators on our Hypertension service
• To support patients in ensuring they access the right services at the right time.
• Carry out clerical tasks, using both manual and computerised systems.
• Be a key contact in providing patients with access to healthcare professionals, information on appointments and assisting with other queries.
• Update patient records in a timely and accurate manner.
• Supporting with vaccination programme administration.
• To provide a high quality administration service to the practice and its patients.
• To maintain awareness of ongoing issues in order to be able to tie up correspondence appropriately and chasing actions prior to meetings.
• To be flexible in your approach to work and have a passion for patient care.

Knowledge and experience

• Previous experience within an Administrative role
• Excellent communication skills both verbal and written
• A proactive approach in effectively managing priorities and workload
• Ability to deliver high quality work whilst maintaining tight deadlines
• An ability to work independently as well as part of a team
• An understanding of confidentiality
• Proficiency in Microsoft Office

We Offer

• Friendly and supportive working environment
• Parking on-site at most of our practices
• Continuous Professional Development
• NHS Pension Scheme with Life Insurance
• Competitive holiday entitlement scheme
• Cycle to work scheme
• Access to NHS discounts

Equality and Diversity

Shore Medical is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment.All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Equal Opportunity

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

Asylum and Immigration Act 1996

All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.

Job Type: Part-time

Pay: £13.34 per hour

Ability to commute/relocate:

• Parkstone BH12 4AY: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Administration: 2 years (required)

Work Location: In person