Project & Admin Support Specialist

Job Title: Sales & Operations Support Specialist

Location: Remote (Philippines-based)

Target Market: Australia

Employment Type: Full-time

About HackLabs

At HackLabs (www.hacklabs.com.au), we are dedicated to helping organisations secure their critical digital assets against emerging cyber threats. As a premier cyber security consultancy and managed security services provider in Australia, we pride ourselves on technical excellence, proactive threat hunting, and delivering robust security solutions to our clients.

The Role

We are seeking an organised, detail-oriented business support specialist to join our team remotely from the Philippines. In this crucial support role, you will act as the operational backbone for our elite cyber security team. You will coordinate penetration testing engagements, support sales teams, handle a lot of general admin tasks and support Directors with projects

Key Responsibilities

• Project Coordination: Assist in end-to-end planning, scheduling, and tracking of penetration testing engagements for Australian clients.
• Client & Logistics Liaison: Handle project administration, including scoping details, pre-engagement logistics, and standard client updates.
• Sales Support: Assist sales team with tenders, customer onboarding, new vendor forms
• Resource Scheduling: Manage team calendars to ensure optimal allocation of security consultants across concurrent assignments.
• Administrative Operations: Maintain accurate records in internal CRMs and project management dashboards, maintaining the internal company directory and keeping staff/company information up to date
• Recruitment support: scheduling interviews,
• Finance Admin: Create customer purchase orders, chase debtors, manage employee details

Key Requirements

• Project coordination, preferably within IT, software, or cyber security.
• Sales support: supporting across sales operations / admin
• Finance admin: debtors, new customer set-up, PO’s
• Director support: managing travel, diaries, admin
• Communication Skills: Exceptional written and verbal English skills
• Organisational Mastery: Strong multi-tasking skills with a proven track record of managing competing timelines and technical deliverables.
• Technical Aptitude: CRM, Google, quick to pick up new tools
• Time Zone Alignment: Willingness to work during 10am – 6pm Australian Eastern Standard Time (AEST/AEDT) business hours (7am – 3pm PH).
• Remote Setup: A reliable home office setup with high-speed internet

What We Offer

• Competitive Compensation: Attractive salary package matching experience and skill set.
• 100% Remote Flexibility: Work from the comfort of your home in the Philippines.
• Growth & Learning: Exposure to Australia's cybersecurity sector with opportunities to deepen your knowledge in cybersecurity operations and project management.