Project & Operations Excellence Manager

• Manage the sourcing, evaluation, comparison, and relationship with vendors and strategic service partners to support business development and operational requirements.
• Manage vendor partnerships to ensure quality, cost efficiency, SLA, and service standards meet company requirements.
• Ensure all operational projects are delivered within the approved scope, budget, quality standards, and timeline.
• Oversee new outlet openings, POSM installations, and other operational projects to ensure timely and effective execution.
• Develop, implement, and continuously evaluate operational SOPs to improve process efficiency and standardization.
• Manage the implementation of operational software, systems, and platforms, ensuring effective adoption and utilization by relevant teams.
• Monitor and evaluate vendor performance regularly and provide recommendations for improvement.
• Coordinate with internal and external stakeholders to ensure smooth execution of projects and day-to-day operations.
• Identify opportunities for continuous improvement, cost optimization, process efficiency, and service quality enhancement.
• Ensure all project documentation, SOPs, vendor contracts, and operational reports are properly maintained, organized, and readily accessible for audit and compliance purposes.
• Prepare project, vendor, and operational performance reports and provide strategic insights and recommendations to management.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Management, Operations, Industrial Engineering, or a related field.
• Minimum 3–5 years of experience in Operations, Project Management, Vendor Management, Procurement, or a related function.
• Proven experience managing vendors, service partners, and operational projects.
• Experience in outlet opening, retail operations, POSM installation, or multi-location projects is preferred.
• Strong understanding of SOP development, SLA management, budgeting, project timelines, and cost control.
• Experience implementing software, systems, or operational platforms and managing user adoption.
• Strong project management, negotiation, analytical, and problem-solving skills.
• Strong communication and stakeholder management skills, with the ability to work cross-functionally.
• Proficient in Microsoft Office / Google Workspace; experience with project management or ERP/operational systems is an advantage.
• English proficiency is preferred, both written and verbal.