Project and Services Manager

Description:

Position Summary: OneSource Supply Solutions is a woman-owned electrical distributor, providing products and services to electrical utilities and contractors in California and Hawaii. As a Project & Services Manager (PSM), you will be the inside sales and project management support for Public Power and EPC Contractor accounts, as assigned by the Regional Sales Manager. You will be part of a team of PSMs who work with our Field Sales Managers (FSMs) to solicit and support day-to-day stock purchases, as well as ongoing direct project business. You will position OSS as the primary supplier of electrical supplies by delivering exceptional customer service, communication, and solutions. You will also use your negotiating and operations skills to maximize profitability and customer experience. Our ideal candidate can identify customer needs and is passionate about exceeding client expectations.

What you will do as a Project & Services Manager:

Job Responsibilities:

• All pre and post-order support for OSS Public Power and EPC/Contractor Accounts, including:

  • Price & Availability, Order Entry, Shipping Schedules, Returns, soliciting vendor quotes, submitting contract bids/RFPs
  • Answer incoming sales calls, emails, and B2B queues.

• Inventory analysis, logistical coordination with operations (warehouse, purchasing, quality, shipping)

• Project Manager for large, ongoing or fast-track/emergency projects

• Establish and maintain good working relations with all key vendors.

• Assist customers and warehouse with expedited deliveries, shipping discrepancies and defective materials on job-related orders.

• Supplement the credit department by actively maintaining the accounts receivable balance of assigned customers

• Resolve customer order problems and complaints promptly

• Participate in training sessions and sales meetings (virtual and in person)

• Maintain schedule of upcoming jobs and track bid results.

Expectations beyond job responsibilities above:

• Travel to jobsites/project kickoff meetings, etc. as required, 1X per year
• Travel to represent OSS at trade shows, 1-2X per year
• Participate in ongoing product training and development offered through our manufacturers, 1-2X per year
• Practice good interpersonal relations - using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone and email etiquette, and positive representation of the company when at work or during company travel.
• Easily handle difficulties with customers and coworkers with diplomacy and seek assistance when needed.
• Support the OSS mission of “growing our company by doing things right and treating people right” which also aligns with the overall Company strategic plan; support Company initiatives through day-to-day actions.

Qualifications:

Education and/or Experience:

• Electrical, Industrial, or Utility experience preferred
• Bachelor's degree (B.A or B.S.) from a 4-year college or University; or
• 5 - 7 years electrical industry experience and/or 7-10 years sales experience in other construction trades
• Equivalent combination of education and experience

Requirements:

Minimum requirements:

• Basic understanding of principles of electricity and power, OR water and pressure
• Ability to read, analyze and interpret construction plans and drawings
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the public.
• Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales.
• Possess current, in-depth knowledge of Microsoft Office, specifically Excel and Outlook.
• Can work independently and collaboratively
• A metric-oriented, competitive attitude

Supervisory Responsibilities: None

Travel: Yes, the % of travel time required: 5%

Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

• While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to sit, stand, walk, stoop, kneel, crouch, crawl, climb or balance. The employee will frequently lift and/or move 10 pounds and may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Key Alignment Topics:

• OUR MISSION – To grow our company by doing things right and treating people right.
• OUR VISION – To be the essential supply chain partner serving all utilities in California and Hawaii.
• OUR VALUES – People, Safety, Integrity, Pride, Fun.