Project Assistant

Project Assistant

Industry: Telecommunications

Location (city, state): Chicagoland, IL

Assignment Type: Temp-to-Hire with potential for Direct Hire for highly qualified candidates

Pay: $18.00–$20.00 per hour, with overtime opportunities

Work Schedule: Full-time, project-based schedule. Candidates must be flexible to work varying 8.5-hour shifts, generally ranging from approximately 7:30 AM–9:00 PM. Examples may include 7:30 AM–4:00 PM or 12:30 PM–9:00 PM. Occasional overnight coverage may be required. Schedules are communicated in advance whenever possible.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is an established telecommunications organization that supports large-scale technology and communications projects for businesses nationwide. The company provides a collaborative, team-oriented environment with opportunities to develop technical and project coordination skills and grow within the organization.

Job Description:

We are seeking a Project Administrator to help coordinate the day-to-day execution of telecommunications projects. This position serves as a key point of contact between field technicians, customers, and internal project teams.

The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and able to effectively manage multiple priorities throughout the day. This is a hands-on coordination role that is well suited for someone interested in building a career in project management, telecommunications, or operations.

Key Responsibilities:

• Serve as a primary point of contact for field technicians throughout active projects.
• Handle incoming calls and requests from technicians working at customer locations.
• Coordinate technician check-ins and check-outs and monitor job progress.
• Contact technicians in advance to confirm upcoming assignments and ensure they have the information needed to complete their work.
• Monitor scheduled technicians and follow up when assignments are delayed or require additional support.
• Enter and maintain work requests and project information within the company's ticketing system.
• Track individual jobs throughout the day and help keep projects moving according to schedule.
• Review completed work and help ensure projects meet established quality standards.
• Obtain appropriate customer approval when additional or out-of-scope work is required.
• Close completed orders and accurately document additional work performed.
• Follow established processes to help projects remain on schedule and within expected financial guidelines.
• Communicate effectively with internal teams and external resources to resolve issues and keep work progressing.

Qualifications:

• 1–2+ years of experience in project coordination, dispatching, customer service, account coordination, operations, or a similar environment.
• Telecommunications, field service, technology, or related industry experience is preferred but not required.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable communicating with technicians and customers by phone.
• Ability to work independently while also collaborating with a team.
• Stable work history and demonstrated reliability.
• Basic proficiency with Microsoft Office, particularly Excel.
• Ability to learn and navigate ticketing/work-order management systems.

Perks:

• Opportunity to develop telecommunications and project management skills
• Potential hybrid work schedule after training and demonstrated success
• Career growth and advancement opportunities
• Strong benefits package upon conversion
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off that increases with tenure
• Birthday off
• Floating holiday
• Tuition reimbursement program
• Fitness reimbursement program
• Team celebrations and employee events
• Overtime opportunities
• Collaborative and supportive team environment