Project based - Internal Sales Support

Mission:

To deliver exceptional customer service through timely response to inquiries, proactive lead management and seamless coordination across teams. The role is committed to generating and qualifying business opportunities, ensuring consistent lead qualification and follow-up, improving conversion rates, increase sales opportunities and supporting revenue growth for the Industrial Air Equipment business.

Job Description:

1)     Inbound Lead Management

• Capture, qualify, and track inbound leads from various sources, including website inquiries, phone calls, emails, marketing campaigns, events, and referrals.
• Conduct initial lead qualification and assign qualified leads to the appropriate Sales Engineer.
• Monitor lead status and ensure timely follow-up and closure of assigned opportunities.
• Maintain lead records and customer information within CRM (C4C).

2)     Outbound Lead Generation

• Conduct prospecting activities for automatically generated IIR project leads to identify potential customers and business opportunities.
• Support lead generation campaigns targeting key industries and market segments.
• Build and maintain an updated database of prospects and customer contacts.
• Reactivate inactive accounts and follow up on previous quotations and opportunities**.**

3)     CRM and Sales Administration

• Ensure accurate and timely updating of customer, lead, and opportunity information in CRM (C4C).
• Monitor sales pipelines and provide regular updates on lead progress and customer activities.
• Generate weekly and monthly reports related to lead management, customer engagement, and sales performance.

4)     Customer Engagement

• Serve as the initial point of contact for customer inquiries and requests.
• Coordinate customer follow-ups and maintain communication throughout the sales cycle.
• Assist in preparing quotations, presentations, and sales documentation as required.
• Support customer relationship-building activities and lead nurturing programs**.**

5)     Sales Coordination and Support

• Coordinate with Sales Engineers, Service Teams, and other Cross-functional Teams to support customer requirements.
• Monitor open opportunities and help facilitate timely actions to move opportunities forward.
• Support business development initiatives and market penetration activities.
• Assist in achieving monthly, quarterly, and annual sales objectives through effective sales support.
• Support in order processing for own generated lead and other sales engineers.
• Support any other activities relevant to inside sales project to ensure success and growth.