Project Claim Admin (Work From Home / Remote)

Key Responsibilities

1. Claim Preparation & Submission

• Compile and prepare all required claim documents, invoices, and supporting evidence.
• Ensure all claims comply with contract requirements and are submitted within the stipulated deadlines.
• Liaise with clients, main contractors, and relevant authorities to ensure timely and accurate submissions.

2. Verification & Documentation

• Cross-check claims against contract terms and completed work.
• Review and verify subcontractor claims to ensure accuracy and completeness.
• Ensure all documentation is properly organized and maintained.
• Proactively follow up on any missing or incomplete documents.

3. Follow-up & Payment Tracking

• Monitor the status of submitted claims, Site Evaluation Sheets (SES), and payment approvals.
• Coordinate with project managers, finance teams, and subcontractors to address any claim-related queries.
• Maintain a tracking system for outstanding payments and expected collections.

4. Coordination Across Teams

• Work closely with project managers to ensure claims align with project progress.
• Support finance and accounts teams in payment processing and reconciliation.
• Provide regular updates and reports to internal stakeholders.

5. Compliance & Reporting

• Ensure all claim submissions comply with contractual requirements and company policies.
• Prepare reports on claim progress, approvals, rejections, and pending matters.
• Identify process gaps and recommend improvements to streamline the claims process.

6. Dispute Management & Adjustments

• Address disputes or inquiries from clients with proper supporting documentation.
• Revise and resubmit claims when required based on feedback.
• Maintain accurate records of disputes, resolutions, and adjustments for audit purposes.

Requirements

• Minimum SPM or Diploma in a related field.
• Experience in telecommunication projects will be an added advantage.
• Proficient in Microsoft Word, Excel, and other basic office applications.
• Strong communication skills in English (Mandarin is an advantage).
• Able to work under pressure and meet tight deadlines.
• A team player who’s also confident working independently.