Project Coordinator

Creating healthier buildings and safer environments.

About the Role

As our Project Coordinator, you will be a central point for coordinating restoration projects and supporting the smooth delivery of works from initial claim through to completion. You will liaise with customers, insurers, trades and internal teams to ensure projects progress efficiently, documentation is accurate, and KPIs are met. This is a fast-paced role requiring excellent organisation, strong communication skills, and a customer-first approach.

Occasional after-hours support may be required following major events.

Key Responsibilities

• Monitor restoration projects against KPIs to ensure timely delivery
• Coordinate project schedules and activities to support efficient workflows
• Maintain accurate records and manage data across CRM and internal systems
• Communicate regularly with customers and stakeholders to provide updates
• Review documentation, invoices, reports and project submissions for accuracy and compliance
• Provide administrative support and assist with onboarding and training of new staff

About You

• Demonstrated experience in customer service, coordination or administration
• Experience in restoration, insurance, construction or related industries highly regarded
• Strong organisational and time management skills with ability to manage multiple priorities
• Excellent written and verbal communication skills
• Proficient in Microsoft Office with strong computer literacy
• Proactive, solutions-focused mindset committed to delivering outstanding customer service

Why Join Us?

• Purpose & Impact – Be part of a purpose-driven organisation helping people rebuild and recover after unexpected events, making a real difference to individuals, families and communities.
• Supportive Team Culture – Our employee-led Culture Club helps bring our people together through social events, team activities and celebrations throughout the year.
• Rewards & Recognition – We celebrate our people through our Values Champion Program, including quarterly and annual awards.
• Career Growth & Development – Grow your career with opportunities to progress laterally and vertically across our group of businesses.
• Health & Wellbeing – Access confidential support through our Employee Assistance Program (EAP), participate in wellbeing initiatives like our annual wellness competition and enjoy corporate discounts on health insurance with Medibank & AHM (through Employment Hero).
• Financial & Lifestyle Perks – Enjoy earned wage access, retail discounts with leading brands, exclusive offers with partners like Virgin Australia, Booking.com and Engie, plus discounted gift cards and cashback cards across thousands of retailers (through Employment Hero).
• Travel & Holiday Benefits – Enjoy exclusive access to Flight Centre Corporate Benefits and travel like a VIP. Unlock member-only savings on holidays, cruises, tours, travel insurance and more with a $50 Welcome Voucher, $50/ adult discount for all cruises, tours or FC Holiday packages.
• Office Perks – Start your day right with a complimentary continental breakfast provided, plus barista-style coffee, Friday drinks, and ping pong competitions!

About Us

Remeed Solutions is a trusted provider of property restoration services, helping homes and businesses recover from water, fire, mould and storm damage. Working closely with insurers, brokers, property owners and industry partners, we deliver professional restoration solutions that minimise disruption and restore properties quickly and safely.

With a growing presence across Australia’s eastern seaboard, our experienced team is committed to delivering reliable outcomes and exceptional customer service. At Remeed, we focus on creating healthier buildings through sustainable, client-centred restoration practices while supporting our clients when they need it most.