Project Coordinator

Job Summary:

We are looking for a hands-on, organized, and technically aware Project Coordinator with prior experience in the signage and LED display industry.

• The candidate will oversee the execution of display and signage projects from initiation to handover and manage after-sales support including service coordination, AMC follow-ups, and performance tracking.
• This role requires a strong understanding of digital/LED signage hardware, installation protocols, vendor coordination, and field team management.

Key Responsibilities:

• Project Execution Signage & LED Installations Coordinate end-to-end execution of LED/digital signage projects (indoor/outdoor).
• Collaborate with design, fabrication, logistics, and installation teams to ensure timely project delivery.
• Prepare site readiness checklists, power/network requirements, and mounting guidelines.
• Ensure adherence to installation SOPs, safety standards, and quality benchmarks.
• Handle pre-dispatch inspections, equipment testing, and site-wise deployment plans.
• Maintain project trackers including BOQs, GRNs, timelines, material consumption, and snag reports.
• Support field teams with drawings, configurations, content scheduling, and troubleshooting.
• After-Sales Support & Maintenance Serve as a liaison between the client and service teams for post-installation support.
• Coordinate AMC visits, LED module replacements, remote diagnostics, and firmware updates.
• Track performance SLAs including uptime, resolution TAT, and customer escalations.
• Maintain service logs, issue reports, and preventive maintenance schedules.
• Monitor ticketing systems, assign tasks to local technicians, and ensure closure.
• Follow up on warranty claims, spare part logistics, and service documentation.
• Documentation & Reporting Maintain site handover kits, completion reports, and installation photos.
• Update project dashboards and generate client-facing weekly/monthly status reports.
• Ensure all documentation (SLA agreements, AMCs, payment milestones) is aligned and updated.
• Support the finance team with billing triggers based on completion milestones.
• Maintain escalation logs and service history.
• Support MIS and compliance reporting as required.

Required Skills & Competencies:

• Strong domain knowledge of LED signage, digital displays, controllers (e.g., Novastar/colorlight).
• Excellent coordination, communication, and stakeholder management skills.
• Familiarity with project management tools, installation SOPs, and basic electrical/networking knowledge.
• Proficiency in Excel, PowerPoint, and CRM/ticketing platforms.
• Ability to handle multi-site projects and travel for audits or supervision when required.
• Excellent organizational and communication skills.
• Ability to multitask, prioritize, and meet deadlines.
• Willingness to travel occasionally for site coordination.

Qualifications:

• Bachelors degree or diploma in Electronics, Electrical, IT, or related technical discipline.
• 3 to 6 years of experience in signage, AV, or display project execution and/or support coordination.
• Experience with government/commercial signage rollouts, retail display projects, or public display networks will be an added advantage.