Project Coordinator

Description

JOB SUMMARY

Under the supervision of an Account Executive (AE), the Project Coordinator (PC) is responsible for

ensuring that a client’s needs are met as required in the Master Services Agreement with the client and

that the internal project goals are achieved. The PC must be able to maintain composure, remain calm,

and manage adverse and/or high-stress situations. The PC may assist in the supervision of Liaisons.

ESSENTIAL FUNCTIONS

1. Communicating to the Account Executive any client-related concern or potential threat before it

reaches crisis mode.

2. Assist in preparing Month-End Executive Overview Report for clients. Month-End Reports are due

to the client by the 5th working day or 2 days after internal distribution.

3. Observe and assist as directed with monthly invoice process. Edits can only be made by an

Associate Account Executive or Account Executive, and approval needs to come from the Account

Executive. Invoices must be approved for delivery on the 1st day of the month OR the date

designated by the Executive Team.

4. Maintain and communicate issues and successes on the Customer Service Log.

5. Proactively identify and communicate trends internally to the Associate Account Executive and

Account Executive.

6. Facilitate monthly/bi-weekly Workgroup meetings with internal staff.

7. Supervisor Onsite Support Reps, providing support when needed, motivation, timekeeping, and

annual evaluations.

8. Work with the IS Department to resolve recon issues.

9. Monitor Support accounts to make sure they’re being worked timely and to identify support that

may be hung up and impacting AR aging.

10. Draft agendas for monthly/bi-weekly Operational Meetings with clients and facilitate meetings

when Account Executive isn’t available.

11. Handle escalated and complex customer service inquires via phone, email and/or written

correspondence.

12. Communicate client specific information to the Account Executive.

13. With oversight, coordinate daily work efforts of the team.

14. Develop and document policies and procedures for all SOP’s.

15. Completing daily project task:

• ATB/Status Code Aging
• Operations Report
• Statement Check Report

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

1. Excellent verbal and written communication skills

2. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

3. Strong mathematical and analytical skills

4. Strong organizational skills

5. Strong attention to detail

6. Customer service principles and practices

7. Confidentiality a must

PERFORMANCE STANDARDS

1. AB rate under 2% after 30 seconds

2. Managing AHT levels, which can vary by project

3. ATB inventory over 120 days from assignment less than 2%. Could vary for some Epic projects

4. Meeting monthly collections goals as determined by the Executive Team

5. Meeting status code aging standards

EDUCATION AND EXPERIENCE

1. At least four years in the hospital revenue cycle industry

2. Stable job history

Preferences

1. At least two years of management experience

2. Bachelor’s Degree strongly preferred

3. CRCE, CRCP, or CRCS strongly preferred (CRCS must be acquired upon hire)