Project Coordinator

PROJECT COORDINATOR IMPORTANT: THIS IS AN IN-PERSON POSITION

This is a full-time, on-site position at our office in Maple Grove, Minnesota. This position is not remote or hybrid. Are you the person who keeps everything and everyone moving?

You love organization. You notice when something is missing. You follow up without being asked. And there may be nothing more satisfying than taking a project with a million moving pieces and keeping it on track from beginning to end.

At Restoration Network, our Project Coordinators are at the center of the customer experience and the project workflow. You’ll work alongside our Project Managers, field teams, insurance partners, and homeowners to make sure communication is happening, documentation is complete, deadlines aren't slipping, and nothing gets lost in the shuffle.

This isn't a position where you wait for someone to tell you what to do next. We're looking for someone who takes ownership, asks questions, follows through, and genuinely enjoys bringing order to a fast-moving environment.

YOU'LL PROBABLY LOVE THIS JOB IF...

• You live by your calendar, lists, reminders, and checkboxes.
• You notice the one missing document that everyone else overlooked.
• You don't assume something got done; you verify it.
• You're comfortable picking up the phone and having conversations with customers, insurance representatives, and team members.
• You can manage multiple projects without losing track of the details.
• When something isn't moving, your instinct is to figure out why and what needs to happen next.
• You believe great customer service means proactive communication, not waiting for someone to call wondering what's happening.
• You can hold people accountable while still maintaining great working relationships.
• You like improving systems and finding a better way to do things.

COMPENSATION

$50,000–$60,000 annually, depending on experience We are willing to invest toward the upper end of the range for someone who brings relevant restoration, insurance/TPA, DASH, or strong project coordination experience.

We believe taking care of our team matters, too. Our benefits include:

• 100% company-paid health insurance
• Dental and vision insurance available
• SIMPLE IRA with a 3% company match
• 48 hours of PTO during your first year
• 2 weeks of PTO after one year of employment

Compensation: $50,000 - $60,000

Qualifications

• WHAT WE'RE LOOKING FOR
• Our ideal Project Coordinator is:
• Exceptionally organized and detail-oriented
• Proactive rather than reactive
• Comfortable managing multiple projects and priorities at once
• An excellent written and verbal communicator
• Confident communicating with homeowners and insurance professionals
• Able to work independently and take ownership of responsibilities
• Comfortable holding others accountable for information and deadlines
• Able to recognize when something doesn't look right and investigate it
• Calm and solutions-focused when plans change
• Dependable and consistent with follow-through
• Comfortable learning and working within multiple software platforms
• Restoration, construction, insurance, TPA, or project coordination experience is strongly preferred
• Experience with DASH and insurance/TPA programs is a major plus

Responsibilities

• WHAT YOU'LL BE RESPONSIBLE FOR
• You'll help coordinate restoration projects from initial assignment through completion and final invoicing.
• Your responsibilities will include:
• Making initial contact with homeowners and maintaining consistent communication throughout their project
• Coordinating with Project Managers, field teams, subcontractors, insurance representatives, and other team members
• Tracking project progress and ensuring required milestones are being completed
• Maintaining accurate and timely project notes
• Ensuring required photos and documentation are uploaded throughout the project
• Tracking and obtaining required documents, including service contracts, authorizations, scopes, and signed completion documents
• Maintaining documentation according to insurance carrier and TPA requirements
• Monitoring jobs for missing information, stalled progress, or upcoming deadlines
• Participating in daily team communication and providing accurate project updates
• Assisting with scheduling, resources, project information, and customer needs
• Escalating problems or delays before they become larger issues
• Tracking invoicing milestones and helping ensure projects are ready for billing at the appropriate stages
• Assisting with customer payment collection and outstanding balances
• Preparing reports and project information for management
• Helping continuously improve our processes and systems