Project Coordinator

Summary/Objective

The Project Coordinator is responsible for conducting customer and business support services as it relates to the operations and file management duties of the Company. As the hub of all claims, the Project Coordinator is responsible for speaking with the customer, ongoing customer follow-up, handling service complaints, and logistics of dispatching field personnel to jobs while ensuring that the required project cycle time and insurance tasks and deadlines are met. The Project Coordinator will be responsible for following up daily with the operations team to ensure that all required documentation, estimates, and procedures are followed according to required company guidelines.

Essential Functions

• Manage and understand the project and claims flow process – Water Mitigation, Mold Remediation, Reconstruction, Contents, and other Environmental work.
• Answer all inbound calls during operating business hours. Participate in an after-hours call rotation.
• Perform daily outbound, follow-up calls to customers and/or adjusters.
• Enter all new jobs into CRM, update information, create folders, input data and update the team.
• Manage data entry for each claim from first notice of loss through completion of the job in CRM.
• Perform daily file updates with notes from PM, Estimators, customer and adjuster correspondence in JP.
• Daily review of compliance tasks, job status and updating CRM.
• Superior customer service through weekly follow-up calls regarding project status and satisfaction.
• Reviewing documents for completeness and accuracy.
• Ensure that uploading photos, and other documents are appropriately described/titled and uploaded in real-time and follow up to get missing required data from homeowner and insurance information not obtained on the initial call.
• Perform file close-outs – correct dates, update file, audit file for completeness
• Understanding of all company cycle times required for each job and phase
• Communicating Customer Service issues and complaints, documenting actions and resolution
• Prepare and send all necessary and required onboarding documents to customer. Ensure documents are signed prior to job starting.
• Ensure funds have been received before job start. Ensure inspection fees have been paid prior to project manager’s arrival, or ensure they will be collected on site.
• General administrative work as necessary, including preparing reports and correspondence, reviewing correspondence, copying and filing documents, entering computer data, and preparing spreadsheets, etc.
• Maintains the confidentiality of company, client, and personnel information.
• Interpreting and enforcing Company policies and procedures.

Competencies

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite, Google Suite or related software

Pay: $9.00 per hour

Expected hours: 35.0 – 40.0 per week

Work Location: Remote