Project Coordinator

Description:

We are a team of skilled home service professionals dedicated to delivering exceptional service and creating a five-star experience for every customer. Our team goes above and beyond to ensure our customers’ plumbing, heating, cooling, and electrical systems operate safely, efficiently, and reliably. We take pride in quality workmanship, honest recommendations, and doing what’s right for our customers while providing our employees with the training, tools, support, and opportunities they need to grow and succeed.

What’s in it for you?

• Competitive Compensation: $30-$34/hour plus bonuses.
• Get paid weekly! Every Friday is payday!
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued Paid Time Off.
• Ongoing technical and developmental training to further your career.

Responsibilities

• Coordinate residential HVAC, Plumbing, Electrical, and/or Sewer & Drain projects from sale through completion.
• Review sold jobs to ensure scopes of work, equipment, materials, permits, financing, and customer information are complete and accurate.
• Schedule projects and coordinate installation dates with customers, field teams, managers, and other departments.
• Communicate with customers throughout the project regarding scheduling, expectations, changes, and project status.
• Coordinate equipment and material needs with the warehouse, purchasing, vendors, and installation teams.
• Ensure required permits, inspections, documentation, and job-related paperwork are completed accurately and on time.
• Maintain accurate project information, notes, photos, and documentation in ServiceTitan.
• Monitor project schedules and proactively address delays, missing materials, scheduling conflicts, or other issues that could impact completion.
• Partner closely with Sales, Install Managers, Field Supervisors, Installers, Dispatch, Warehouse, and Accounting to ensure a smooth customer experience.
• Coordinate change orders and ensure appropriate documentation and approvals are obtained.
• Confirm completed projects are properly closed out, including required documentation, inspections, payments, and customer follow-up.
• Assist with warranty, inspection, or post-installation issues and coordinate appropriate follow-up when needed.
• Maintain organized project records and provide regular updates on outstanding or upcoming projects.
• Provide professional, timely communication and exceptional customer service throughout the entire project lifecycle.
• Identify opportunities to improve project coordination, communication, efficiency, and the overall customer experience.
• Other job duties as assigned.

Requirements:

• 2+ years of project coordination, scheduling, customer service, or administrative experience preferred.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent verbal and written communication skills with a strong customer-service mindset.
• Strong attention to detail and ability to maintain accurate project documentation.
• Ability to identify potential project issues and proactively work toward solutions.
• Comfortable working in a fast-paced environment with changing schedules and priorities.
• Proficiency with Microsoft Office and general business technology; ServiceTitan experience preferred but not required.
• Strong problem-solving, follow-through, and time-management skills.
• Dependable, professional, and accountable with a team-oriented approach.
• Ability to learn company processes, equipment terminology, permitting requirements, and residential installation workflows.me.