Project Coordinator

Job Description & Responsibilities

● Client Engagement: Interact and negotiate with clients via email and chat to build and maintain positive customer relationships.

● Talent Collaboration: Interact and collaborate with our talents via email and chat to form strong professional partnerships.

● Operational Agility: Stay online and responsive while preempting and preparing for unexpected situations in the workflow to consistently meet fixed and immovable daily deadlines.

● File Management: Manage and process documents and files to ensure both clients and suppliers are satisfied with the results.

● Reporting: Maintain accurate transaction records and provide regular reports to both Management and the Client.

● Work Setup: Operates under a full onsite arrangement during the probationary period.

Main Qualifications

• Ready to start anytime (not currently employed or with no required exit rendering period).
• Can be assigned to any shift: Dayshift, Midshift, or Graveyard shift (with ample body clock adjustment).
• Excellent written English skills and highly computer literate.
• A fast worker who is deadline-oriented and capable of effective multitasking.
• Ready to take full accountability for all assigned tasks.
• High Adversity Quotient—accustomed to challenges and able to quickly adapt to unexpected changes.
• Preferably has previous leadership, supervisory, or team-handling experience.
• Has demonstrated initiative in developing, improving, or implementing workflows and processes in previous roles.
• Able to effectively manage and coordinate people, delegate responsibilities when necessary, and prioritize tasks based on urgency and business impact.
• Demonstrates sound judgment and decision-making skills, particularly when managing competing priorities and operational concerns.
• This is a full-time role requiring full commitment. We are a well-established company that hires for keeps.

Required Skills

• Critical Thinking & Reading Comprehension
• Project Management & Time Management
• Strategic Customer Service
• Accountability and Integrity
• Professional Communication Skills
• Strong Interpersonal and Team Skills
• Leadership & People Management
• Workflow and Process Improvement
• Prioritization & Decision-Making

Experience & Language Requirements

● Experience: Minimum of 2 years of experience in Customer Support (via email or chat). Previous leadership, supervisory, or team-handling experience is preferred.

● Language: Good English proficiency, with a strict focus on written communication rather than verbal proficiency.

Job Types: Full-time, Permanent

Pay: Up to Php27,000.00 per month

Benefits:

• Company events
• Free parking
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Application Question(s):

• 1. Have you had any experience communicating with clients or external stakeholders via email or chat?
• 2. Have you used email, spreadsheets, or online collaboration tools (like Google Drive, Teams, etc.) in your previous work?
• 3. Do you have at least 2 years of experience working as a Customer Service Representative (CSR)?
• 4. Do you have experience in price negotiation or providing quotations to clients?
• 5. Are you willing to work on a rotational shift, including weekends and holidays?
• 6. Are you able to commute or work onsite at our Antipolo City location for the hybrid setup?
• 7. Can you start immediately (no need for a 30-day resignation notice)?

Work Location: In person