Project Coordinator

Key Responsibilities

• Client Communication & Relationship Management: Serve as the day-to-day contact for clients; respond to queries, concerns, and escalations promptly.
• Conduct weekly and/or monthly review meetings (agenda, minutes, action items, follow-ups).
• Share project/order closure updates with clients and gather formal sign-offs.
• Reporting & Documentation: Prepare and deliver scheduled and ad-hoc reports (status dashboards, SLA/metric reports, order progress, risk/issues logs).
• Maintain accurate project documentation: SOWs, change requests, action trackers, MoM, delivery checklists, and closure notes.
• Project Coordination & Delivery Tracking: Coordinate internal teams (operations, tech, quality, finance) to meet client requirements and project deadlines.
• Track tasks, dependencies, and risks; proactively drive resolutions and escalate when needed.
• Maintain a live project plan and ensure on-time delivery of milestones and orders.
• Billing & Collections: Coordinate monthly billing, invoice preparation, approvals, collections follow-up, and reconciliation of billing discrepancies.
• Process Discipline & Quality: Ensure adherence to SOPs, SLAs, and compliance requirements; identify process improvements and maintain quality standards.

Required Qualifications

• Bachelor’s degree.
• Strong written and verbal communication skills.
• Excellent organization and multitasking abilities.
• Data-driven mindset with analytical problem-solving.
• Proficiency with MS Office.

Preferred Qualifications

• Experience in healthcare or compliance-driven industries.
• Familiarity with HIPAA/PHI.
• Experience managing enterprise clients.

Key Skills & Competencies

• Client Relationship Management
• Project Planning & Delivery
• Analytical Thinking & Reporting
• Communication & Presentation
• Problem-Solving & Decision Making
• Negotiation & Influence
• Attention to Detail & Accountability
• Collaboration