Project Coordinator

Position Summary

The Project Coordinator supports locations across the Endurant Disaster Recovery network, keeping restoration and reconstruction jobs organized, documented, and moving from estimate approval through final payment. This role manages job setup, contracts, invoicing, third-party administrator (TPA) compliance, and job status reporting under the direction of the Project Coordinator Manager, in partnership with location Estimators, Project Managers, and the VP of Construction.

The ideal candidate is highly organized, detail-oriented, and comfortable balancing multiple jobs, deadlines, and stakeholders in a fast-paced environment. This person serves as a key link between corporate, field operations, estimating, customers, carriers, and trade partners, and helps bring consistent coordination practices to every location.

Essential Duties and Responsibilities

Job Setup and Documentation

• Enter and maintain accurate job information, project dates, and weekly progress notes in the job management systems (RM, PSA) and corresponding TPA platforms

• Confirm jobs are approved for production and that all claim information, including the deductible, has been collected

• Collect and file required job documents, including authorizations to repair (ATRs), contracts, change orders, certificates of completion (COCs), TPA-required documents, and lien waivers

• Send work authorizations, contracts, change orders, and punch lists to customers through DocuSign, and track signatures to completion

• Request EagleView reports and other supporting documentation as needed

• Compile and file the completed supervisor estimate and supporting paperwork at job close

Contracts, Budgeting, and Scheduling

• Prepare contracts with clear payment schedules after estimate approval, in coordination with the Estimator

• Import estimates into PSA when needed and review work orders and job budgets against company targets

• Issue subcontracts and work orders to trade partners as directed by Project Managers, with purchase orders in place before work is released

• Build job schedules and coordinate changes with Project Managers

• Coordinate temporary assignments as needed

• Support Project Managers and Estimators in following the company change order policy, including signed change orders and collected deposits before work begins

Invoicing and Collections

• Match trade and supplier invoices to purchase orders and flag discrepancies

• Route invoices to Project Managers for approval and prepare customer invoices for delivery by the Estimator

• Monitor payment schedules and follow up to keep collections aligned with contract terms

• Escalate to the Project Coordinator Manager any job that starts without a collected deductible, deposit, or approved draw schedule, or whose outstanding collections exceed company thresholds

TPA and Carrier Compliance

• Monitor TPA platforms daily, including Contractor Connection, Westhill, and Sedgwick

• Maintain compliance with TPA guidelines, complete required uploads, and support strong performance rankings

• Upload, label, and organize job photos in TPA portals

• Follow up with adjusters on estimate approvals and supplements at the Estimator's request

• Support Estimators in communication with customers, agents, adjusters, and TPAs

Job Tracking and Reporting

• Attend weekly job review meetings and bi-weekly work-in-progress (WIP) meetings with the VP of Construction, Estimators, and Project Managers, and follow through on action items

• Track each job's status (Received, Scoped, Pending, Sold, WIP, Completed) and escalate jobs that stall to the Project Coordinator Manager

• Prepare and share weekly job status reports with the Project Coordinator Manager, Project Managers, and the VP of Construction

• Perform other duties as assigned

Multi-Location Support

• Support project coordination for locations across the Endurant network, including subsidiary companies and newly acquired locations

• Provide coverage for location coordinators during peak volume, staffing gaps, or catastrophe (CAT) events

• Promote consistent job documentation, contract, invoicing, and TPA compliance standards across locations

• Assist with onboarding new locations to company systems and coordination processes

Performance Measures

• TPA compliance and performance scores

• Timeliness of weekly job status updates

• Accuracy of contracts and invoices

• Turnaround time on contract and invoice creation and follow-up

• Number of delayed or on-hold jobs

Qualifications

Required

• High school diploma or equivalent

• 2+ years of experience in project coordination, construction administration, or a related office role

• Strong organizational skills and attention to detail, with the ability to manage multiple jobs and deadlines at once

• Clear, professional written and verbal communication with customers, adjusters, and trade partners

• Proficiency with Microsoft Office and comfort learning job management and e-signature platforms

Preferred

• Associate's or bachelor's degree in business, construction management, or a related field

• Experience in property restoration, insurance claims, or construction

• Familiarity with Xactimate, PSA, RM, DocuSign, or TPA platforms such as Contractor Connection, Westhill, or Sedgwick

• Working knowledge of invoicing, purchase orders, and collections

Physical Demands and Work Environment

• Hybrid work environment, with extended periods of sitting and computer use

• Occasional lifting of up to 25 pounds

• Less than 5% travel to supporting locations and job sites as needed

• May require extended hours during high-volume periods or catastrophe (CAT) events

About Endurant Disaster Recovery

Endurant Disaster Recovery, headquartered in Norcross, GA, is a growing family of restoration companies that helps homeowners and businesses recover from unexpected property damage. Its companies, including Parker Young Restoration, McCabe Restoration, and Endurant SW, serve customers across Georgia, Tennessee, Arkansas, and Mississippi. Services include water damage restoration, fire and smoke damage restoration, mold remediation, and reconstruction, delivered with a strong commitment to quality, integrity, rapid response, and customer care.