Project Coordinator

Better places, thriving communities.

• Role Purpose

The Project Coordinator supports the effective coordination, administration and progression of installation works across the Installations Team. The role provides day-to-day control of work bank activity, engineer and subcontractor coordination, customer communication, documentation, system updates, job readiness and close-out activity. Working closely with Technical Operations Managers and wider support functions, the post holder helps ensure works are planned, progressed, evidenced and completed in a safe, timely and commercially controlled manner.

• Role Positioning and Scope

This is a coordination and support role within Installation Services. The Project Coordinator enables operational delivery by maintaining accurate work records, coordinating information flow, supporting mobilisation, arranging access and appointments, progressing actions and ensuring key system updates are completed. The role does not own technical decisions, commercial authority, health and safety governance or line management of engineers, but provides the control and communication needed to support those accountable roles.

• Key Responsibilities and Accountabilities
• Maintain clear visibility of allocated installation works, including status, owner, next action, planned dates, blockers and escalation requirements.
• Coordinate engineer, subcontractor, customer and site communication to support effective mobilisation and delivery.
• Arrange appointments, access requirements, permits, parking, inductions and site-specific information where required.
• Support Technical Operations Managers with work sequencing, action tracking, customer updates and recovery of delayed or blocked works.
• Maintain accurate system notes confirming the next action, its due date and its owner.
• Update customer portals, internal systems and shared trackers in line with account instructions and operational requirements.
• Retrieve, process and respond to phone and email communications promptly and professionally.
• Support order processing, job documentation, completion evidence and invoice readiness activities.
• Identify missing information, aged actions, incomplete records or delivery blockers and escalate appropriately.
• Maintain a proactive, organised and customer-focused approach to workload management.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Benjamin Webber at [email protected].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

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