Project Coordinator

Job Title: Account Manager cum Project Coordinator

Company: uEngage
Location: Chandigarh (Work From Office)
Experience: 2–5 Years
Employment Type: Full-time
Open Positions: 1

About uEngage

uEngage is a leading SaaS company empowering restaurants and food businesses with their own branded ordering apps, websites, and digital engagement solutions. Our platform helps businesses streamline online ordering, improve customer engagement, and grow their digital presence while reducing dependency on third-party aggregators.

Job Overview

We are looking for a proactive and organized Account Manager/Project Coordinator to manage client relationships, coordinate project execution, and ensure the smooth onboarding and implementation of uEngage solutions. The role involves acting as a bridge between clients and internal teams, tracking project timelines, resolving client queries, and ensuring successful product adoption.

The ideal candidate should have strong communication, stakeholder management, and project coordination skills, along with the ability to manage multiple accounts and deliver a positive client experience.

Key Responsibilities

• Account Management: Build and maintain strong relationships with clients, understand their business requirements, and serve as their primary point of contact.
• Client Onboarding: Coordinate merchant onboarding, product setup, and implementation to ensure a smooth transition from sales to operations.
• Project Coordination: Plan, track, and monitor project activities, deliverables, milestones, and timelines to ensure timely execution.
• Cross-functional Collaboration: Coordinate with Product, Tech, Operations, Sales, and Support teams to address client requirements and ensure timely resolution of issues.
• Requirement Gathering: Understand client expectations, document requirements, and communicate them clearly to relevant internal teams.
• Issue Resolution: Track client concerns, follow up with concerned teams, and ensure issues are resolved within agreed timelines.
• Product Adoption: Help clients understand and effectively use uEngage solutions, including ordering platforms, customer engagement tools, and other digital products.
• Client Communication: Conduct regular follow-ups, project update meetings, and status reviews to keep stakeholders informed about progress and pending activities.
• Documentation & Reporting: Maintain project trackers, meeting notes, client records, action items, and progress reports.
• Account Growth & Retention: Identify opportunities to improve client satisfaction, increase product adoption, and strengthen long-term client relationships.

Required Skills & Qualifications

• 2–3years of experience in Account Management, Project Coordination, Client Servicing, Customer Success, or a similar role.
• Excellent verbal and written communication skills.
• Strong coordination, planning, follow-up, and stakeholder management abilities.
• Experience managing client expectations and coordinating with multiple internal teams.
• Ability to manage multiple projects or client accounts simultaneously.
• Proficiency in MS Excel/Google Sheets, PowerPoint, and project tracking tools.
• Strong problem-solving skills and a customer-centric approach.
• Experience in SaaS, IT services, software implementation, or technology-driven businesses will be preferred.

Preferred Candidate Profile

• Candidates with experience in client-facing roles involving both relationship management and project execution.
• Experience in onboarding clients, managing implementations, tracking deliverables, and coordinating with technical teams.
• Candidates from SaaS companies, IT services firms, digital agencies, or technology-based service providers.

Why Join uEngage?

• Work with a growing SaaS company in the food-tech ecosystem.
• Gain exposure to client management, product implementation, and cross-functional project execution.
• Collaborate with diverse teams and contribute directly to client success and business growth.

Interested candidates can share their updated resume while applying.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person