Project Coordinator

Project Coordinator

Pella Windows & Doors of Columbus

Columbus, OH

About the Role

Due to continued growth, Pella of Columbus is seeking a detail-oriented and customer-focused Project Coordinator to join our team. This role is responsible for managing multiple customer projects from point of sale through final close-out, ensuring an exceptional customer experience while supporting project profitability and operational efficiency.

The Project Coordinator serves as a key liaison between customers, sales, operations, service, and installation teams. Successful candidates are highly organized, proactive problem-solvers who thrive in a fast-paced, collaborative environment.

Key Responsibilities

Customer Experience & Communication

• Serve as a primary point of contact for customers throughout the project lifecycle.
• Provide timely, professional communication to customers, sales representatives, and internal teams.
• Address customer questions, concerns, and service needs promptly to ensure high satisfaction.
• Represent the Pella brand with professionalism in all customer-facing interactions.

Project & Order Management

• Review, place, and manage all product and material orders from Pella and approved vendors.
• Ensure accuracy of orders, specifications, quantities, and delivery requirements.
• Properly manage project need dates to support inventory turns and scheduling efficiency.
• Maintain accurate project documentation and records, including key dates and activities.

Scheduling & Logistics

• Coordinate product delivery, installation, and service events.
• Schedule and confirm service appointments and deliveries with customers, technicians, and sales teams.
• Monitor project timelines and proactively communicate changes or risks.

Service & Recovery Management

• Review service requirements on contracted orders to ensure proper execution.
• Manage recovery processes for damaged, missing, or incorrect product.
• Identify and implement solutions to unforeseen challenges during the project lifecycle.
• Support service completion through final resolution and customer recovery when necessary.

Internal Collaboration & Close-Out

• Collaborate closely with sales personnel, managers, and operations teams to ensure smooth project execution.
• Complete special billing documentation as required.
• Ensure all projects are invoiced accurately and in a timely manner.
• Prepare and deliver final project close-out documentation, including warranties and service materials.

What Success Looks Like in This Role

• Consistently delivers a positive customer experience.
• Demonstrates strong attention to detail and organizational skills.
• Effectively manages multiple projects and competing priorities.
• Communicates clearly and professionally, both verbally and in writing.
• Takes ownership of projects and follows through to completion.

Qualifications & Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of project coordination or related experience preferred.
• Experience working with scheduling tools, CRM systems, and spreadsheets.
• Strong computer proficiency with the ability to navigate multiple software platforms.
• Ability to apply basic mathematical concepts related to measurements, quantities, and timelines.
• Experience in construction, installation coordination, or building materials is a plus.
• Ability to effectively present project updates in team meetings.

Benefits

Pella of Columbus offers a competitive and comprehensive benefits package, including: - Medical, dental, vision, and life insurance - 401(k) retirement plan - Paid time off and paid holidays - Ongoing training and professional development - Opportunity for growth within an industry-leading brand